Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

James Klaebe

St Clair,SA

Summary

Competent Telecommunications Technician bringing 10 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Has a growth mindset and adaptable to change.

Overview

17
17
years of professional experience

Work History

Telecommunications Technician

Telstra
01.2014 - Current
  • Maintenance of existing infrastructure, ISDN, PGS, PSTN, NBN, ADSL, HFC
  • Installed and configured new devices and system components.
  • I spent 1 Year with Telstra Platinum which included: Installation of new devices on NBN and IT experience in removing viruses and Optimizing computers
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installation of phone/data points, TV and connection of Telstra products to the Internet.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • I completed a secondment in the field helpdesk and DOT activations teams where I: assisted technicians with phone and internet faults, allocation of LI/EN, and ADSL devices Programmed lines and phone numbers to Digital and analogue systems
  • I undertook a 12 month secondment in the Wireless Order Management(WOM) team
  • calls regarding advice, prices, fault finding and managing cases about Telstra Mobile/Wireless products


  • Responded to service requests during and after business hours.
  • I completed ‘Leading the Way’ leadership course which included managing staff, financial understanding, public speaking
  • I was part of Telstra Stores as a Technical consultant assisting with Technical queries, Training of store staff in Field procedures and activities, Fault Finding customers issues.

Telecommunications Trainee

Skilled
01.2012 - 01.2014
  • Completed a 2-year traineeship with skilled to attain a position at Telstra
  • On and off the job training, to maintain the required knowledge and skills to complete the task of Installation and maintenance technician for Telstra.
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Electronics technician

Telefix
01.2007 - 01.2011
  • Completed a certificate 3 in Electrotechnology Entertainment and Servicing and corresponding Apprenticeship
  • The job entails attending customers premises to repair and install brown good products including TV’s, DVD players, sound systems, VCR, set top boxes and Computers.

Education

Trade Certificate - Electrotechnology Entertainment and Servicing

Regency Park Tafe
01.2011

Trade Certificate - ISGM/Tandem trainees

Regency Park Tafe
01.2011

Trade Certificate - Electrotechnology Electrical and Refrigeration

Regency Park Tafe
01.2007

Skills

  • Educating Customers
  • Wireless Networking
  • Equipment Installation
  • Test Equipment Operation
  • Troubleshooting and Resolution
  • Problem Solving
  • Network Troubleshooting
  • Adaptability
  • Structured Cabling
  • Basic Knowledge of Java & Unix
  • Team Collaboration
  • Continuous Learning

References

  • Adam Phillips, Adam.Phillips@team.telstra.com, 0418163128
  • David Coxhell, David.coxhell@team.telstra.com, 0427243149
  • James Ward, james.a.ward@bigpond.com, 0417834492
  • Brian Polkinghorne, Brian.polkinghorne@team.telstra.com, 0472825423

Languages

Italian
Limited Working

Timeline

Telecommunications Technician

Telstra
01.2014 - Current

Telecommunications Trainee

Skilled
01.2012 - 01.2014

Electronics technician

Telefix
01.2007 - 01.2011

Trade Certificate - Electrotechnology Entertainment and Servicing

Regency Park Tafe

Trade Certificate - ISGM/Tandem trainees

Regency Park Tafe

Trade Certificate - Electrotechnology Electrical and Refrigeration

Regency Park Tafe

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James Klaebe