Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

James Koek

General Manager
Rainbow Beach,QLD

Summary

Serviced-focused General Manager dedicated to delivering positive employee and customer experiences to promote loyalty, satisfaction and inclusive business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

28
28
years of professional experience

Work History

General Manager

Fry's Storage
Fitzroy, VIC
02.2015 - 12.2020
  • Drove year-over-year business growth while leading operation to success.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Work with OH&S contractors to make sure all branches remain safe and compliant.

Relationship Manager

Westpac Banking Corporation, WBC
11.2011 - 01.2015
  • Performed banking, business administration and financial tasks to guarantee exceptional service for clients.
  • Built and maintained trusting relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Worked with Credit and Product departments to facilitate communication and deliver personalized solutions to customers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Support Customer Managers by way of Mentoring Programs to drive career development.
  • Utilized financial software to prepare consolidated financial statements.
  • Participated in industry events to promote products and services.

Relationship Manager - Premium Financial Services

Westpac Banking Corporation, WBC
09.2009 - 11.2011
  • Performed banking, business administration and financial tasks to guarantee exceptional service for clients.
  • Built and maintained trusting relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Support new Relationship Managers by way of Mentoring Programs to drive career development.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Actively refer customers to the appropriate banking segments to ensure customer's needs are met.
  • Maximize Westpac's reputation for corporate responsibility by ensuring all dealings are ethical and compliant.

Home Finance Manager

Westpac Banking Corporation, WBC
Melbourne, VIC
11.2006 - 04.2009
  • Performed business banking administration and financial tasks to guarantee superior service for clients.
  • Deliver superior customer service experience through intimate knowledge of mortgage products and services.
  • Have passion for our customers and improve their branch experience by focusing on improving drivers of customer experience.
  • Build great relationships with team members within immediate team and across other teams in Retail Banking and Westpac.
  • Share thoughts, ideas and feedback with others while working together to meet all challenges in delivering great customer experience.
  • Generate new growth by building business referral networks.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding targets.

Licensed Mortgage Broker

Self Employed
08.2003 - 11.2006
  • Visit customers in their home to establish finance need and provide sound mortgage advice.
  • Assisted customers with completing loan applications and other paperwork.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Become trusted advisor.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Developed and build referral networks to generate new business opportunities.

Sales & Service Engineer

Arvin Meritor
04.2000 - 08.2003
  • Manage external accounts for large automotive Original Equipment Manufacturers. (OEMs).
  • Increase sales to existing OEMs.
  • Met with existing customers to review current services opportunities.
  • Liaise with Service Support and Warranty Network to assist with customer difficulties.
  • Provide high level customer support to Dealer Network.
  • Provide monthly sales, service and warranty figures and analysis reports to National Manager.

Maintenance Manager

Olympic Aluminium
01.1997 - 04.2000
  • Maintain, repair or replace all equipment to ensure maximum plant performance.
  • Reported issues to Head Of Departments so effective resolutions could be put into place, to minimise plant disruptions.
  • Identified as good communicator so promoted to Sales Manager.
  • Manage customer accounts while maintaining high level of customer satisfaction.
  • Liaise with internal departments to ensure order accuracy and processing efficiency.
  • Provide professional level of customer service to existing customers.

Locksmith Apprentice

West Melton Locksmith
01.1993 - 01.1997

Education

Melton Secondary College
Melton, VIC
11.1992

Skills

  • Sales Planning and Implementation
  • Safety Protocols
  • Risk Management
  • Supervision and Training
  • Performance Evaluations
  • Performance Improvement
  • Customer Experience
  • Training and Development

Accomplishments

  • Manage sales team to monitor sales activity and goal achievement.
  • Met stakeholder exceptions.
  • Effective manage stake holder, employee and business needs through Pandemic.
  • Project managed establishment of new storage facility.

Hobbies

  • Bush Walking
  • Bicycle Riding
  • Surfing
  • Camper Vanning
  • Reading

Timeline

General Manager

Fry's Storage
02.2015 - 12.2020

Relationship Manager

Westpac Banking Corporation, WBC
11.2011 - 01.2015

Relationship Manager - Premium Financial Services

Westpac Banking Corporation, WBC
09.2009 - 11.2011

Home Finance Manager

Westpac Banking Corporation, WBC
11.2006 - 04.2009

Licensed Mortgage Broker

Self Employed
08.2003 - 11.2006

Sales & Service Engineer

Arvin Meritor
04.2000 - 08.2003

Maintenance Manager

Olympic Aluminium
01.1997 - 04.2000

Locksmith Apprentice

West Melton Locksmith
01.1993 - 01.1997

Melton Secondary College

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James KoekGeneral Manager