Summary
Overview
Work History
Education
Skills
Timeline
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James Lake

North Adelaide,SA

Summary

Dynamic professional with a proven track record at Pernod Ricard, excelling in customer service and communications. Adept at resolving conflicts with empathy and critical thinking, enhancing customer loyalty. Skilled in data entry and project management, successfully implementing initiatives that increased stakeholder engagement and satisfaction.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Crealis Australia
07.2022 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving differences of opinion.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Creation of new products and order processing.
  • Pricing and tender management.
  • Export and container management.

Disability Employment Consultant

WISE Employment
04.2021 - 07.2022
  • Established partnerships with local businesses to offer career exploration specifically designed for clients with disabilities entering the workforce.
  • Interviewed participants and other supports to determine interests, desires, barriers and skills.
  • Facilitated successful employer-employee matches by cultivating a deep understanding of company cultures and values within each organisation partnered.
  • Government services program assisting people with disabilities or health issues find and maintain employment by providing tailored support and resources.

Sustainability Coordinator

Pernod Ricard
09.2016 - 12.2019
  • Optimised resource efficiency within facilities by conducting thorough assessments of current operational workflows.
  • Increased stakeholder buy-in by effectively communicating the benefits of sustainable practices through presentations and communications.
  • Designed and implemented corporate initiatives through project and event management.

Communications Coordinator

Pernod Ricard
07.2014 - 08.2016
  • Wrote and edited content for operations, marketing and public relations needs.
  • Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
  • Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
  • Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.

Executive Assistant

Pernod Ricard
07.2012 - 06.2014
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive director and team.

Marketing Assistant

Pernod Ricard
09.2001 - 06.2012
  • Created engaging content for websites and intranet.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.

Customer Service Manager

Pernod Ricard
09.1998 - 08.2001
  • Resolved customer complaints while prioritising customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Salesperson

Cadbury Schweppes
02.1997 - 02.1998
  • Product and market knowledge.
  • Generating leads and deals.
  • Negotiating contracts and prices.
  • Identifying prospective customers and developing proposals.

Motel Manager

Lyrebird Motel
02.1996 - 02.1997
  • Oversee all aspects of the motel’s operations.
  • Staff management.
  • Guest services.
  • Property management and maintenance.

Salesperson

Arcade Embroidery
01.1993 - 01.1996
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

O Levels - Multiple Subjects

Eltham College
Mottingham, London UK

Diploma - Business And Institutional Operations

South East London College
Lewisham, London UK

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem Solving
  • Teamwork
  • Adaptability
  • Communication

Timeline

Customer Service Representative

Crealis Australia
07.2022 - 01.2025

Disability Employment Consultant

WISE Employment
04.2021 - 07.2022

Sustainability Coordinator

Pernod Ricard
09.2016 - 12.2019

Communications Coordinator

Pernod Ricard
07.2014 - 08.2016

Executive Assistant

Pernod Ricard
07.2012 - 06.2014

Marketing Assistant

Pernod Ricard
09.2001 - 06.2012

Customer Service Manager

Pernod Ricard
09.1998 - 08.2001

Salesperson

Cadbury Schweppes
02.1997 - 02.1998

Motel Manager

Lyrebird Motel
02.1996 - 02.1997

Salesperson

Arcade Embroidery
01.1993 - 01.1996

O Levels - Multiple Subjects

Eltham College

Diploma - Business And Institutional Operations

South East London College

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