James Loader

• Answered and resolved customer questions and concerns.
• Completed opening and closing duties to facilitate business operations.
• Trained employees over in effective work procedures and performance strategies.
• Collaborated with team members to improve performance and implement training updates.
• Motivated team members to complete assigned tasks and perform at exceptional levels.
• In charge of training each staff member in job safety , ensuring each team member was aware and up to date with correct job safety procedures.
• Managing multiple cashiers to ensure the outlet balanced each night.
• Calculating outlet productivity on a daily basis, managing and predicting current and future impact in order to maintain budget.
• Resolved customer complaints and reported issues to senior management.
• Assessed employees' strengths and delegated tasks based upon expertise and knowledge
• Maintaining up to date knowledge in multiple forms of discounts as well as current and past promotions of each outlet throughout the hotel.
• Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Processed customer payments quickly and returned exact change and receipts.
• Checked identification of customers to verify age requirements needed for purchase of alcohol.
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
• Maintained tight financial controls with highly accurate daily registers.
• Collected food, wine and appetizer orders from patrons and promoted up sell items.
• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Made product recommendations to customers based on preference, food pairings and special promotions.
• Served and cashiered large corporate and non corporate functions of up to 250 patrons,serving thousands of drinks for extended periods of time while maintaining RSA and the happiness of each guest and the function/group as a whole.

See job responsibility above for further cashier responsibilities

• Ensuring floor plan is best organised in order to fit upwards of 400 patrons and to spread the load equally between staff.
• Taking reservations,dealing with any guest inquires, whether internal or external guests.
• Dealing with any guest/staff issues with any bills or payment issues.

• Hosting customers through the restaurant
• Going above and beyond for the guests and maintaining customer happiness
• Answering customer queries regarding the store
• Bar work, bar close, making cocktails, running the bar solo and in a team environment
• Examining and keeping customer orders
• Following standards and procedures; complying with food handling and sanitation regulations
• Maintaining supplies; performing preventive maintenance
• Meeting food quality and service standards; finding ways to please customers

See job responsibility above for further information on the role of food and beverage attendant.