James Macfarlane
Rowville,VIC
Summary
Personable and highly developed customer service skills arising from five years of retail experience. And two years of banking experience. Positive and friendly disposition with excellent communication skills and a natural ability to engage with customers. Reliable and driven with a strong capability to work with other team members in a busy retail environment. Driven to continually learn in order to meet customers needs and assist other team members.
Overview
6
6
years of professional experience
Work History
Bank Teller
National Australia Bank
05.2021 - Current
- Served customers quickly and efficiently, all whilst providing friendly and personal experience.
- Helped customer with their inquiries and provided clear explanations.
- Created professional relationships with regular and new customers.
- Completed large transactions with care and with precision.
- Managed complaints and feedback efficiently in a timely manner.
- Handled difficult customers and sought out assistance if not unable to find a resolution.
Casual Team Member
Kmart
06.2017 - 05.2023
- Provided a great customer service by taking the time to help customers with any and all enquiries.
- Worked in Home and Kids presentation, creating a neat and tidy store for our customers and colleagues.
- Worked on registers to provide an quick and personalised experience.
- Organised customers online orders with with care, quickly and efficiently.
- Maintained a productive, efficient approach to any tasks given by my managers.
- Contributed to team success by assisting colleagues in all areas of the store.
- Worked efficiently and quickly whilst completing decant shifts.
- Developed strong cooperative relationships with coworkers and managers.
- Created a fun working environment for colleagues on every shift.
Education
VCE Year 12 Pass -
Mount Lilydale Mercy College
Lilydale, VIC2019
Skills
- Customer Assistance
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Money Handling
- Cash Counting
- Online Ordering
- Shelf Stocking
- Cash Register Operation
Accomplishments
- 2022: Received the 5 year award at Kmart.
- 2020: Taught myself to learn guitar during COVID.
- 2018: Elected Co-Captain for the Lilydale Junior Football Club.
- 2015, 2016, 2017: Elected as Class Captain.
Timeline
Bank Teller
National Australia Bank
05.2021 - Current
Casual Team Member
Kmart
06.2017 - 05.2023
VCE Year 12 Pass -
Mount Lilydale Mercy College
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