Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Additional Information
Timeline
Generic

James Martin

Sydney,NSW

Summary

Enthusiastic and energetic management and administrative skilled individual bringing forth valuable industry experience and a passion for customer first based approaches. Results oriented with a proven record of working collaboratively with team members and achieving success. Experienced in a number of different settings and effective in managing all operations.

Overview

6
6
years of professional experience

Work History

Senior Vaccines Customer Care Rep

Sanofi Aventis
04.2023 - Current

- Established and cultivated relationships with government leaders and key decision-makers in the vaccines arena, achieving a rating of 9.6/10 for two consecutive years. Instrumental in securing important tenders.


- Managed the operational success of Sanofi Vaccines' largest market, overseeing the Flu product launch for the past two years.


- Implemented new operational strategies with our 3PL partner, Linfox, to enhance visibility of vaccine exports to all key customers of Sanofi.


-The primary point of contact for Sanofi Vaccines supply and cold chain integrity in Australia, responsible for liaising with government agencies, wholesalers, customers, and patients.

Pharma Customer Care Rep

Sanofi Aventis
04.2022 - 04.2023
  • Built and upheld long term long-term rapport with key Stakeholders from wholesalers to patient in the General Medicines portfolio.
  • Developed and implemented dashboards / reports that saved the business 3.2million dollars in product sales.


  • Comprehensive collaboration with the commercial team in executing product launches effectively from supply to marketing.


  • Developed sound skills in CRM tools such as SAP, Excel and other applications to coordinate business and targeted operational initiatives.
  • Managed a very busy and demanding inbox which involved tentative attention and commanding organisational skills.




Administrative Coordinator / Triage Clerk

RPA Hospital / Balmain Hospital
01.2021 - 04.2022

- Supported those who were Covid-19 positive or unwell with the uttermost professional care.

- Successfully promoted and achieved patient first approaches and communicative leadership attributes.

- Provided Strong administrative Skills, which were vital during the Covid-19 Pandemic

- Excelled in collaborative activities and perfecting skills in a short amount of time which were crucial to my roles success.

- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Supported office staff and operational requirements with administrative tasks.
- Excelled in problem-solving when abstracting and coding clinical data.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.

Restaurant Manager

Teddy Larkins Seafood & Steakhouse
10.2018 - 01.2021

- Served as a successful leader promoting and achieving store success.

- Encouraged employees to do there best, and increased restaurant productivity

- Led training of new employees and handling of increased sales and professional service.

- Handled end of day reports and profitable margins.

Education

Graduated: Bachelor of Health Science - Majoring in Human Structure And Function

University of Technology
Sydney, NSW
03.2022

High School Diploma -

St Patricks College
Strathfield
10.2017

Skills

    General Management

    Critical thinking skills

    People skills

    Leadership experience

    Conflict Management

    Active listening

    Positive Attitude

Accomplishments

- 2023 Q4 Individual Play-To-Win Sanofi Achievement award

First Aid / CPR

- Achieved both Surf and Still Water Bronze Medallion Awards with the Royal Surf Life Saving Assoc.

- Qualified Surf Life Saver

- Duke of Ed – Bronze

- Working with Children Check

- Police Check

- School Awards – Head Masters Award in 2017


Referees

Viv Jones - Head of Customer Care ANZ

0421547166 (current Manager)

Gabby Timbs - Owner, Teddy Larkins Seafood & Steakhouse Restaurant

0418437814

Additional Information

Also worked at

-Woolworths

- Advertisement (Samsung)

- Customer service Surf Dive 'n' Ski

- Assistant to a professional photographer

- Waiter at Cafe Le Luna

- Juice Cleanse Delivery driver

- Mexink Margharita Warehouse operator

- Labouring


Timeline

Senior Vaccines Customer Care Rep

Sanofi Aventis
04.2023 - Current

Pharma Customer Care Rep

Sanofi Aventis
04.2022 - 04.2023

Administrative Coordinator / Triage Clerk

RPA Hospital / Balmain Hospital
01.2021 - 04.2022

Restaurant Manager

Teddy Larkins Seafood & Steakhouse
10.2018 - 01.2021

Graduated: Bachelor of Health Science - Majoring in Human Structure And Function

University of Technology

High School Diploma -

St Patricks College
James Martin