James Martyr
Emerald,Australia
Summary
I am a diligent Transport and logistics Manager with solid background as Branch Supervisor and Manager. I have managed team operations efficiently, improving workflow and customer satisfaction. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Followmont Transport
07.2024 - Current
- Customer Service-Delivered high-level customer service by resolving issues promptly, maintaining strong client relationships, and ensuring consistent satisfaction across all service touchpoints.
- Evaluating & Developing processes-Continuously assessed and refined operational workflows to enhance efficiency, reduce bottlenecks, and support scalable branch growth.
- Safety & Compliance-Maintained strict adherence to safety regulations and compliance standards, fostering a culture of safety and achieving incident-free operations.
- P&L tracking and budgeting-Managed branch financials, including profit & loss tracking, budgeting, and cost analysis to drive financial performance and operational sustainability.
- Sales and quotes-Generated sales opportunities through client engagement, prepared accurate transport quotes, and successfully converted leads into long-term contracts.
- Loading and unloading vehicles-Oversaw and assisted with vehicle loading/unloading processes, ensuring safe handling of goods and optimal space utilization.
- Monitored KPIs and performance metrics to drive continuous improvement across fleet operations and customer service.
- Built and maintained strong relationships with clients, vendors, and third-party logistics providers to support business growth.
- Recruited, trained, and mentored team members, reducing staff turnover and enhancing team productivity.
Volunteer Firefighter
Rural Fire Service
08.2022 - Current
- UHF Communications
- Fire Safety and Awareness
- Coordinating crews on the Fire Ground
Branch Manager
Followmont Transport
12.2021 - 07.2024
- Customer Service
- Evaluating & Developing processes
- Safety & Compliance
- P&L tracking and budgeting
- Sales and quotes
- Loading and unloading vehicles
PUD Driver
Followmont Transport
11.2021 - 12.2021
- Scanning and sorting freight
- Loading and unloading vehicles
- Load restraint
- Administrative tasks
Full Time Trades Assistant
Road Trains Australia
08.2020 - 11.2021
- Servicing of Trucks and Trailers
- Minor tyre fitting roles
- Collecting parts from town
- Maintaining workshop cleanliness
Casual Furniture Removalist Assistant
Hornicks Removalist
06.2020 - 08.2020
- Assisting driver with loading and unloading of trucks
- Packing of client’s items including valuables
Labourer
QANTAS Airpark Construction site (Delacey Electrical 2-month contract)
02.2020 - 03.2020
- Use of power tools
- Manual lifting
- Laying of electrical conduit
Shelf-Stacker/Delivery Driver
Orlando Orchards
06.2019 - 03.2020
- Stacking shelves
- Delivery of Produce
Console Operator/Cook
Caltex
08.2019 - 12.2019
- Cooking
- Cleaning
- Stacking shelves
- Customer service
- Counting of cash registers
Contract Labourer
ANDENTYL Pty Ltd
12.2017 - 05.2019
- General labouring
Labourer
CQ Water Services
05.2018 - 06.2018
- Laying pipeline
- General labouring
Fencing Laborer
Robert Hoolihan
12.2017 - 01.2018
- Erecting Fenceline
- General labouring
Kitchen Hand/Customer Service
Darcy’s Diner
10.2015 - 10.2017
- Short Order Cook
- Customer Service
- Cash handling and EFTPOS
- Preparing and serving drinks
- Serving Hot Box food
Customer Service/Waiter
Indian Flava
10.2013 - 03.2015
- Customer Service
- Cash handling and EFTPOS
- Setting and clearing tables
Education
High School -
Longreach State High School
01.2016
Skills
- Customer Service
- P&L Budgeting & Tracking
- Managing Workplace conflict
- Servicing of vehicles
- Scheduling of Vehicle Servicing
- Cash Handling
- Proper use of hand held power tools
- Delivery Driving
- Tyre fitting and repairs
- Crowd Control
Certification
- Forklift Licence
- HR Truck Licence
- First Aid Certificate (HLTAID011)
- Security Provider License
- Certificate II in Security Operations & Cash in Transit
- Collect Specimens for Drugs of Abuse Testing Certificate (HLTPAT005)
- Certificate II in Tourism
- Certificate II in Kitchen Operations
- Construction White Card #1745741
- Working Safely at Heights RIIWHS204D
Timeline
Branch Supervisor
Followmont Transport
07.2024 - Current
Volunteer Firefighter
Rural Fire Service
08.2022 - Current
Branch Manager
Followmont Transport
12.2021 - 07.2024
PUD Driver
Followmont Transport
11.2021 - 12.2021
Full Time Trades Assistant
Road Trains Australia
08.2020 - 11.2021
Casual Furniture Removalist Assistant
Hornicks Removalist
06.2020 - 08.2020
Labourer
QANTAS Airpark Construction site (Delacey Electrical 2-month contract)
02.2020 - 03.2020
Console Operator/Cook
Caltex
08.2019 - 12.2019
Shelf-Stacker/Delivery Driver
Orlando Orchards
06.2019 - 03.2020
Labourer
CQ Water Services
05.2018 - 06.2018
Contract Labourer
ANDENTYL Pty Ltd
12.2017 - 05.2019
Fencing Laborer
Robert Hoolihan
12.2017 - 01.2018
Kitchen Hand/Customer Service
Darcy’s Diner
10.2015 - 10.2017
Customer Service/Waiter
Indian Flava
10.2013 - 03.2015
High School -
Longreach State High School
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