Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Mathew

Hobart,Tasmania

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Reliable customer assistant devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure personal shopper position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

IT Support Technician

CDW Ltd
10.2020 - 09.2023
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Restored data on computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Updated documentation and produced reports

Customer Service

Tesco Superstore
11.2018 - 10.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Customer Service

Sainsbury's Supermarket
09.2015 - 11.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales and customer satisfaction through personalized servicing.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service

Sainsbury's Supermarket
08.2012 - 09.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered incoming calls and emails to provide product information, features and benefits.

Production Operative

Bakkavor Group
08.2010 - 08.2012
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Adjusted machines to increase productivity for runs.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.

Education

National Diploma in Computing - Computing

NZQA
NewZealand
06.2003

High School Diploma -

INDUS
INDIA
12.1990

High School Diploma -

ST Josephs High School
INDIA
03.1987

Skills

  • POS Systems
  • Retail Transactions Processing
  • Brand Awareness Generation
  • Digital Databases
  • Customer Assistance
  • Safety and Cleanliness Standards
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Administrative Support
  • Housekeeping Duties
  • Stockroom Rotation
  • Store Policies and Procedures
  • Retail Support
  • Product Knowledge
  • Personal Shopping

Timeline

IT Support Technician

CDW Ltd
10.2020 - 09.2023

Customer Service

Tesco Superstore
11.2018 - 10.2020

Customer Service

Sainsbury's Supermarket
09.2015 - 11.2018

Customer Service

Sainsbury's Supermarket
08.2012 - 09.2015

Production Operative

Bakkavor Group
08.2010 - 08.2012

National Diploma in Computing - Computing

NZQA

High School Diploma -

INDUS

High School Diploma -

ST Josephs High School

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James Mathew