James McCowan
South Yarra,Australia
Summary
Results-driven gym club manager dedicated to achieving operational excellence through strategic leadership, fostering strong member relationships, and continuously seeking innovative solutions to enhance fitness experiences. Focus on team development and performance optimisation to drive engagement, retention, and growth within a thriving fitness community.
Overview
7
7
years of professional experience
Work History
Club Manager
Goodlife Health Clubs
10.2024 - Current
- Tasked with guiding and motivating the team towards success, leveraging leadership skills, financial insight, analytical abilities, and management expertise to oversee all facets of club operations and foster a thriving, growing Goodlife club
- Management of sales budgets and analysis to determine proactive strategies for improvement
- Recruitment, training and retention of staff members
- Leading in the delivery of exceptional member experiences and the successful resolution of member concerns
Club Manager
Goodlife Health Clubs
08.2024 - 10.2024
- Tasked with guiding and motivating the team towards success, leveraging leadership skills, financial insight, analytical abilities, and management expertise to oversee all facets of club operations and foster a thriving, growing Goodlife club
- Management of clubs projected and actual profit and loss levels
- Conduct weekly 1:1 and team meetings with department leaders
- Annual Performance Appraisals
Member Support Manager
Goodlife Health Clubs
06.2023 - 08.2024
- Leading a team of Member Support Consultants to maximise membership growth and create a positive member experience that drives club visitation and member engagement
- Mentoring MSC’s and giving them the tools to succeed in their role
- Achieve member retention and growth budgets on a monthly basis
Member Support Consultant
Goodlife Health Clubs
09.2022 - 06.2023
- Building and maintaining a thriving Goodlife Health Club membership base
- Generating and converting high quality sale leads through community outreach, seeking referrals and the identification of new business opportunities
- Providing sales presentations and tours to prospective clients
- Creating great member journeys via positive and personalised interactions
Membership Sales Representative
Zap Fitness
09.2021 - 08.2022
- Responsible for driving an exceptional member experience and building key stakeholder relationships with members
- Customer service and administrative duties
- Meeting or exceeding member growth and sales
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
Teachers Assistant
Scotch Oakburn College
01.2018 - 01.2019
- As a teacher’s assistant my role was to support the teacher in planning and presenting lessons
- I would also work one on one with specific students
- Work with teachers to develop and provide a creative learning environment
- Work with students individually and in small groups to support learning
- Assess and evaluate student progress to tailor instructional strategies and support individual learning needs
Education
Bachelor of Business - International Business
RMIT University
Melbourne, VIC01-2022
High School Diploma -
Scotch Oakburn College
Launceston, TAS01.2017
Skills
- Team development
- System optimisation
- Performance management
- Member engagement
- Revenue generation
- Budget control
- Financial reporting
- Membership growth
- Staff training
Timeline
Club Manager
Goodlife Health Clubs
10.2024 - Current
Club Manager
Goodlife Health Clubs
08.2024 - 10.2024
Member Support Manager
Goodlife Health Clubs
06.2023 - 08.2024
Member Support Consultant
Goodlife Health Clubs
09.2022 - 06.2023
Membership Sales Representative
Zap Fitness
09.2021 - 08.2022
Teachers Assistant
Scotch Oakburn College
01.2018 - 01.2019
Bachelor of Business - International Business
RMIT University
High School Diploma -
Scotch Oakburn College
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