James Mensforth
Salisbury Plain
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's
11.2017 - Current
- Running the restaurant ensuring all departments are running smoothly, with a team of 100+ reporting to myself.
- Holding a Cert 3 in Retail services & Food Safety Supervisor Certificate
- Overseeing all departments within the store and driving success and profitability for the business.
- Being the heart of customer service and satisfaction for my team.
- Conducting interviews for all new staff and scheduling and facilitating training.
- OTP PRO certified (McDonalds IT qualification)
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Restaurant Manager
McDonald's
06.2021 - 11.2023
- Assisting the Restaurant Manager in day to day operations, helping departments run and dealing with rostering and people issues
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
Education
High School - Year 12
Tyndale Christian School
Salisbury East, SA11.2018
Skills
- Serving Experience
- Food Safety
- Recruiting
- Management
- POS
- Leadership
- Guest Services
- Inventory Control
- Supervising Experience
- Profit & Loss
- Kitchen Management Experience
Certification
- Driver Licence
- Food Safety Supervisors Certificate
Timeline
Assistant Restaurant Manager
McDonald's
06.2021 - 11.2023
Restaurant Manager
McDonald's
11.2017 - Current
High School - Year 12
Tyndale Christian School