James Monteleone
Melbourne,Victoria
Overview
13
13
years of professional experience
Work History
Datacenter Project Manager
Microsoft
Melbourne, Vic
11.2022 - Current
- Coordinating and deploying the new turn-up of data centers to operations.
- Regularly communicated with regional stakeholders for various projects.
- Managing OPS assurance and compliance for audit purposes.
- Working with the construction team for on-site handover to operations.
- Led incident response calls to address and resolve service disruptions.
- Managing and deploying MS production services, network, and infrastructure deployments across multiple sites.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Controlling project and operation budgets, and driving cost-cutting initiatives.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Built and established strong partnerships with teams, vendors and contractors.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Senior Datacenter Technician
Microsoft
Melbourne, VIC
11.2018 - 11.2024
- Trained and developed alongside the DCT team on break-fix deployment projects.
- Managing small-scale local projects within the datacenter.
- Tracking quarterly audits with the team, maintaining tools, and inventory.
- Leading power maintenance activities and incidents during high-impact events.
- Managing local teams for network and prerack deployments.
- Collaborated with cross-functional teams on unique initiatives.
- Collaborated to establish a central knowledge resource.
CEP - Telecom Delivery Specialist - APAC
Microsoft
, VIC
03.2022 - 06.2022
- Managing and delivering peering capacity for Microsoft, customers, and providers across APAC.
- Planning and delivery for dark fiber backbone for new sites, RNG, AZNG.
- Collaboration with data center providers for the delivery of customer services.
- Coordinating and organizing migration with the landlord, DC ops, and carrier.
- Delivered circuits across various regions.
- Training new teams across APAC for site turn-up.
Data Center Technician
Microsoft
Melbourne, VIC
09.2017 - 11.2018
- Server hardware break-fix.
- Managed troubleshooting for networks.
- Supporting the new site turn-up.
- Auditing and Ops Assurance.
- WAN/Cross-connect troubleshooting with Fluke, OTDR, and RFL testing.
- Deployment preparation and auditing.
- Decommissioning for networking and server hardware.
Data Center Technician
NEXTDC
Melbourne, VIC
04.2014 - 11.2018
- Provisioning Cross Connects and Structured Cabling.
- Troubleshooting WAN links with customers across sites and carriers (OTDR, RFL).
- Installation and configuration of PDUs and electronic rack locking systems.
- Customer remote hands, racking and stacking equipment, cabling, and power-up for clients.
- Analysis and confirmation of power draw information (SQL) to ensure values are correct, and CT power readers are configured correctly.
- Troubleshooting and identifying issues with HVAC systems (CRAC, AHU, Chiller, Humidifier).
- Troubleshooting and identifying issues with electrical systems (STS, ATS, DRUPS, PDU, MSB, lighting, Cbus).
- Troubleshooting and identifying issues with security and access control systems (biometric readers, cameras, door controllers, Genetec, mantrap, rack locking).
- Updated and reconfigured customer servers.
- Managing customer projects and coordinating progress with stakeholders
IT Support Specialist
Coles Group / Salmat
Melbourne, VIC
01.2012 - 01.2014
- Conducting training for new hires and up-skilling existing staff.
- Providing support across entire company from stores to head office
- Troubleshooting Servers/Routers/Switches/Workstations/Printers/POS equipment/ PDT’s.
- Providing support for MS Server OS 2003/2008, Backup Recovery, SQL, DHCP, Citrix XenApp Server, Fuel management platforms, POS client/Server platforms.
- Providing technical support for onsite technicians replacing/repairing equipment/Network/Server and workstation rebuilds (Alteris, SCCM).
- Resolving Windows 7/10 and Office application issues.
- Assistance with work phones, tablets and BYO devices.
- VMware, Citrix and Hyper-V troubleshooting.
- Organizing and prioritizing trade effecting issues with Incident Coordination.
- Implementing and updating 1st level support help files.
- Identifying and troubleshooting network issues affecting stores
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.
Education
EPI Data Centre Foundation - Data Centre
EXIN
N/A01.2019
UETTDRSB39 High Voltage Switching -
PMI
Melbourne01.2017
ICT30213 Cert III Telecommunications -
Integracom
Melbourne01.2014
ICT40118 Certificate IV Information Systems -
Swinburne University of Technology
01.2012
Skills
- Project Management
- Building and Facility Management
- Ops Assurance
- Logistics Management
- Staff Management
- Coaching and Mentoring
- Purchasing and procurement
Timeline
Datacenter Project Manager
Microsoft
11.2022 - Current
CEP - Telecom Delivery Specialist - APAC
Microsoft
03.2022 - 06.2022
Senior Datacenter Technician
Microsoft
11.2018 - 11.2024
Data Center Technician
Microsoft
09.2017 - 11.2018
Data Center Technician
NEXTDC
04.2014 - 11.2018
IT Support Specialist
Coles Group / Salmat
01.2012 - 01.2014
EPI Data Centre Foundation - Data Centre
EXIN
UETTDRSB39 High Voltage Switching -
PMI
ICT30213 Cert III Telecommunications -
Integracom
ICT40118 Certificate IV Information Systems -
Swinburne University of Technology