James Moon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company.
Overview
5
5
years of professional experience
Work History
Customer service administrator
Samsung Service Centre Granville
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Immediately brought critical issues to customer service manager for resolution.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Monitored front areas so that questions could be promptly addressed.
- Updated customer service database with new information, address changes and contact details.
Retail Specialist
Happytel
02.2018 - 12.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Administrative Assistant
Osborn Law
03.2019 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.ol
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.cd
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Store Manager
Mobile Experts
05.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Bachelor's - Law (Pre-Law)
University of Newcastle
Newcastle, NSW11.2025
Bachelor of Accounting - Accounting
University of Newcastle
Newcastle, NSW06.2023
Skills
- Customer Service and Assistance
- Account Management
- Conflict Resolution Techniques
- Customer Information Databases
- Data Entry
- Cash Handling
- Employee Timesheet Processing
- Customer Service Excellence
- Issue Resolution
- Microsoft Office
- Workflow Processes
- Front Office Administration
- Store Merchandising
- Client Relationships
Timeline
Store Manager
Mobile Experts
05.2020 - Current
Administrative Assistant
Osborn Law
03.2019 - 12.2019
Retail Specialist
Happytel
02.2018 - 12.2019
Customer service administrator
Samsung Service Centre Granville
Bachelor's - Law (Pre-Law)
University of Newcastle
Bachelor of Accounting - Accounting
University of Newcastle
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