James Moscardo
Belmore
Summary
I am a confident and adaptable Program Support Specialist with a proven ability to thrive in dynamic environments. I’m known for my proactive problem-solving skills, high productivity, and unwavering commitment to achieving goals. With excellent communication abilities and a dependable work ethic, I bring accuracy and a positive attitude to every challenge.
I have a strong ability to grasp new concepts quickly and retain information effectively. My experiences living in multiple countries have honed my adaptability, allowing me to excel in diverse environments. I am eager to continuously grow and develop, always ready to take on new challenges and expand my skill set to make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Program Support Specialist
Dropbox
10.2022 - 09.2024
- Initiated and managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Assisted in the development and implementation of training materials for new Program Support Specialists, Account Managers, and Customer Success Managers, improving onboarding efficiency.
- Investigated issues and provided knowledgeable responses to resolve concerns for Enterprise clientele.
- Assistance with upkeep of internal and external knowledge-based resources for employees and end-customers respectively.
Property Claims Consultant
IAG
09.2021 - 11.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Provided high level of understanding, communication, and empathy to clientele in dire situations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Technical Support Representative
Teleperformance Greece
09.2018 - 05.2021
- Top performer within the department, exceeding KPI targets consistently.
- Assistance with internal training guides to aid other colleagues in enhancing user experience and meeting KPI's.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Ionios School - International Baccalaureate
Athens, Greece05.2018
Skills
- Troubleshooting and diagnostic skills
- Analytical skills
- Senior leadership support
- Customer Relations
- Data Entry
- Project initiation/management
- Meticulous attention to detail
- Adaptability
- AWS, SaaS, SQL, and JIRA program proficiency
Timeline
Program Support Specialist
Dropbox
10.2022 - 09.2024
Property Claims Consultant
IAG
09.2021 - 11.2021
Technical Support Representative
Teleperformance Greece
09.2018 - 05.2021
High School Diploma -
Ionios School - International Baccalaureate
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