JAMES MURRAY

• I review and evaluate new gaming schemes, concepts, products and business systems for introduction to Queensland with a focus on the operator's financial and operational systems; develop rules regulating the conduct of gaming; review major licensee corporate documentation relating to the regulation of liquor and gaming; and develop policies relating to regulated gaming operations.

• I make timely, fair, and well-reasoned decisions under the Victims of Crime Assistance Act 2009 on a complex caseload of financial assistance applications and communicate outcomes to applicants
• This includes assessing complex issues of eligibility and expenses
• I consult regularly with victims of violent crime, the Queensland Police Service, and service providers in relation to applications for assistance and write succinct letters and statements detailing reasons for decisions.

• I made timely, fair and well-reasoned decisions on a caseload of less complicated applications for financial assistance under the Victims of Crime Assistance Act 2009 and communicated outcomes to applicants.
• Training and mentoring junior assessors

• In this role, I managed a caseload of approximately five hundred racial discrimination claims lodged with the Australian Human Rights Commission against the Queensland Government in relation to the prior administration of the 2012 Redress Scheme
• This included assessment of claims, gathering of historical information, and consulting with high level officers from across government
• I also represented the department at conciliation conferences where settlements were negotiated with claimants' legal representatives
• In addition, I processed all payments concerning claim settlements and legal fees, and prepared monthly financial reports, briefs and policy advice.

• In this role I led a team of information officers responsible for responding to enquiries from Victim Assist clients regarding financial assistance, offender debts, referral to support services, and receiving and recording applications and related documentation to support assessor functions
• Further to these duties I implemented policies and procedures to support day to day operations of the call centre and ensured appropriate induction and training of inexperienced staff.

During my appointment with the AFP, I held various positions including:

• Team Member – National Missing Persons Coordination Centre
• Team Member – National Finance Team (Assets, Treasury and Financial Reporting)
• Protective Service Officer - Shift Supervisor

• During my time in the hospitality industry, I held various positions including Team Member – Ansett Golden Wing Lounge Canberra, Club Supervisor – Eastlake Football Club Canberra, Functions Coordinator – National Press Club Canberra, and Assistant Manager – The Palace Hotel Melbourne.