Work Preference
Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Open To Work

James Noble

Director
Melbourne,VIC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Dispatch Scheduler 2ICDispatch ManagerLogistics CoordinatorCustomer Service Managermining

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Melbourne, VIC, AUAustralia
Open to relocation: Yes

Salary Range

$75000/yr - $130000/yr

Important To Me

Work-life balanceFlexible work hoursCareer advancementCompany Culture

Summary

Enthusiastic and results-driven professional with extensive experience in the transport industry, specializing in truck driving, team management of up to 10 drivers, and operational scheduling within a successful transport business. Proven expertise in office administration and customer service, coupled with a strong commitment to safety and hazard perception. Recognized for exceptional communication skills and a personable approach, fostering positive relationships with colleagues and clients. Dedicated to delivering high-quality service while consistently meeting operational efficiency and safety standards.

Overview

24
24
years of professional experience

Work History

Director

JJA Transport
05.2020 - Current
  • Owner and Director of my own business.
  • Purchase of a truck
  • Hiring individuals
  • Accounting
  • Meeting customers' expectations
  • Problem-solving
  • Customer Service
  • Heavy Lifting
  • Developed and implemented strategic transportation initiatives to enhance operational efficiency.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Dispatch Scheduler 2IC

Unitrans
01.2012 - 01.2020
  • Create Runs for up to 10 drivers.
  • Produce manifests.
  • Arrange transport for outer metro areas.
  • Phone and face-to-face Customer service
  • Liaise between Furniture shops and customers.
  • Problem-solving
  • WorkSafe committee
  • Administrative duties
  • TMS experience
  • Developed and maintained detailed scheduling for multiple projects, ensuring timely resource allocation.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Improved resource utilization across projects, identifying and reallocating underused resources to areas of higher need.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Dispatch Manager

Crown Posture Bedding
01.2010 - 01.2012
  • Create runs for drivers.
  • Liaise between customers and drivers.
  • Prepare runs for loading.
  • Managed and reorganised the finished goods section
  • Loaded trucks.
  • In charge of 4 employees
  • Interstate runs.
  • Coordinated daily dispatch operations to ensure timely delivery of goods.
  • Managed scheduling and routing for multiple shipments, optimizing efficiency.
  • Oversaw compliance with safety regulations and company policies in all processes.
  • Trained team members on dispatch protocols and best practices for accuracy.
  • Implemented process improvements that reduced delays and enhanced workflow effectiveness.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.

Driver, Customer Service Manager

Select O Pedic
01.2002 - 01.2010
  • Loaded truck.
  • Delivered goods to destinations.
  • Paperwork completion
  • RA completion
  • Organized run
  • Liaised between warehouse staff.
  • Face-to-face customer interaction
  • Reports
  • Reported to the director of the company.
  • In-home inspections daily
  • Time management
  • Phone contact to organize appointments.
  • Report on the outcome of issues to the customers of the business.
  • Operated vehicles safely in compliance with traffic laws and company policies.
  • Conducted routine vehicle inspections to ensure safety and maintenance standards were met.
  • Delivered goods efficiently while adhering to scheduled timelines and routes.
  • Maintained accurate delivery logs and documentation for tracking purposes.
  • Assisted in training new drivers on safe driving practices and operational procedures.
  • Collaborated with dispatch team to optimize route planning based on real-time traffic conditions.
  • Implemented cost-saving measures by minimizing fuel consumption through efficient driving techniques.
  • Resolved customer inquiries and concerns regarding deliveries promptly and professionally.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Obtained signatures from customers upon delivery of goods.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.

Education

White Card - CPCWHS1001 Prepare To Work Safely in The Construct

Origin Institute
Melbourne, VIC
06.2025

HR License -

Decca Driving School
Carrum Downs, VIC
03.2002

VCE -

Cheltenham Secondary College
Cheltenham, VIC
12.1998

Skills

  • Strong organizational skills
  • Out-of-the-box thinking
  • Effective problem resolution
  • Professional phone etiquette
  • Strong observational skills

Hobbies and Interests

I enjoy cars, movies, martial arts, shooting, working around the house and spending time with my family, creating new memories.

Timeline

Director

JJA Transport
05.2020 - Current

Dispatch Scheduler 2IC

Unitrans
01.2012 - 01.2020

Dispatch Manager

Crown Posture Bedding
01.2010 - 01.2012

Driver, Customer Service Manager

Select O Pedic
01.2002 - 01.2010

White Card - CPCWHS1001 Prepare To Work Safely in The Construct

Origin Institute

HR License -

Decca Driving School

VCE -

Cheltenham Secondary College

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