James O'Driscoll
St Helens Park,Nsw
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
17
17
years of professional experience
Work History
Operations Manager
IAZ Logistics
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Allocator
Kerden Haulage
09.2017 - 11.2022
- Adapted quickly to changing business environments while maintaining a focus on delivering results through effective resource allocation strategies.
- Ensured timely deliveries of new products by coordinating with logistics teams and suppliers effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Transportation Manager
Kapauka Heenans Transport
12.2013 - 06.2017
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Consistently met budgetary targets through effective resource allocation and cost control measures.
- Streamlined operations by implementing new technologies for better communication and data management.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
Branch Manager
Summerland Express Freight
01.2007 - 12.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
Education
Gore High School
Gore, New Zealand Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
Timeline
Operations Manager
IAZ Logistics
11.2022 - Current
Allocator
Kerden Haulage
09.2017 - 11.2022
Transportation Manager
Kapauka Heenans Transport
12.2013 - 06.2017
Branch Manager
Summerland Express Freight
01.2007 - 12.2013
Gore High School
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