James O'Neill
WARATAH WEST,NSW
Summary
Dynamic hotel management professional with extensive experience at Hotel Settlers, excelling in staff training and bar operations. Proven track record in enhancing customer engagement and resolving issues swiftly, ensuring high satisfaction levels. Skilled in cash handling and inventory management, consistently maintaining operational efficiency in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Manager
Hotel Settlers
Biloela, QLD
06.2020 - 06.2025
- Assisted in managing daily bar operations and staff scheduling.
- Coordinated inventory management and ordering of bar supplies consistently.
- Trained new staff on service standards and drink preparation techniques.
- Engaged with customers to ensure positive experiences and quick service.
- Oversaw cash handling procedures and end-of-shift reconciliations accurately.
- Collaborated with kitchen staff for seamless service during busy periods.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Managed daily operations of gaming floor and ensured smooth gameplay experience.
- Performed clearances of Gaming Machine takings.
Bartender
Kawana Waters Hotel
Kawana Waters, QLD
03.2017 - 03.2020
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to ensure a welcoming environment.
- Managed inventory levels by restocking supplies and monitoring usage trends regularly.
- Handled cash transactions accurately while maintaining a balanced cash register at end of shift.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Assisted in setting up the bar for service shift.
Kitchen Hand
Kawana waters Hotel
Kawana Waters, QLD
12.2014 - 03.2020
- Prepared ingredients for daily meal service in fast-paced kitchen environment.
- Maintained cleanliness and organization of kitchen tools and workstations.
- Operated dishwashing equipment to ensure proper sanitation of utensils and plates.
- Followed food safety guidelines to prevent contamination and promote hygiene standards.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Organized storage areas for efficient access to items when needed.
Education
Yr 10 -
Tamworth High School
Tamworth, NSW12-2005
Skills
- Staff training
- Bar operations
- Flexible schedule
- Customer engagement
- Problem solving
- Cash handling
- Food and beverage operations
- Inventory management
Certification
- NSW RSA and RCG competency card
- QLD approved manager license.
Timeline
Hotel Manager
Hotel Settlers
06.2020 - 06.2025
Bartender
Kawana Waters Hotel
03.2017 - 03.2020
Kitchen Hand
Kawana waters Hotel
12.2014 - 03.2020
Yr 10 -
Tamworth High School
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