James Osborne

Sherlock Facilities Management Consulting (FMC) is a comprehensive Facilities Management and Corporate Real Estate consultancy, providing independent professional services and advice to property owners and occupiers.

Achievements

• Assist in the development of asset management operating models for a national multi-site retailer’s internal FM team
• Develop team capability for data led decision making through the implementation of asset lifecycle modelling, data mining and analytics
• Integrate ESG objectives, modern slavery obligations and sustainable supply chain principles
• Provide advice on cleaning and security delivery models for a ASX listed Australia REIT
• Complete audits on lease compliance obligations for multi site retailer

• Responsible for the delivery of Facilities Management across all owned and occupied spaces, including accommodation, laboratories, research, retail, and teaching facilities
• Lead a team of 65 in the creation of long-term strategic asset management plans, focused on asset performance, life cycle models and minimum risk exposure for critical infrastructure
• Develop a new Estate Management Safety Framework to align with FM delivery model
• Develop a 15 year Strategic Asset Management Plan for future space and workplace requirements including teaching, accommodation, laboratory and supporting infrastructure

ASX listed Retail REIT with over 105 Shopping Centres
owned and managed nationally.

Achievements

• Develop and deliver procurement strategy for all
  facilities services/ property expense lines $220m annual.
• Develop Group safety systems and framework including
  insurance, psychosocial wellbeing, public liability.
• Procure external management services for Property and
  Facilities Management. $25m annual expense and 135
  employees.
• Provide strategic advice and reporting to the Board and
  Executives on Risk, Disaster Planning, Pandemic and
  Safety.
• Create Group’s ESG strategy, net zero targets, reporting
  framework and solar capital investment plan.

ASX listed Retail REIT with over 105 Shopping Centres
owned and managed nationally.

Acheivements

• Manage a team of 130 outsourced Property Managers and Facilities Managers.
• Deliver P&L for circa $200m for 50 assets in VIC, TAS and
  SA.
• Lead leasing strategy for assets and achieve income
  objectives (net operating income).
• Responsible for $220m annual spend in property
  expenses across the group.
• Lead capital works programs circa $15m annually.
• Lead the onboarding of new assets and the disposal of
  sold assets circa 10 assets annually

Managed the delivery of Property Management services across the Westpac Group portfolio consisting of Retail, Commercial, ATM’s and Residential. Implemented Strategic Supply Chain for Property services across and oversee a budget line of more than $550 million. Lead a team of 14.

Achievements

• Manage annual rent roll of circa $550m, including
  budgeting, forecasting outgoings reconciliations and
  disputes for 3500 sites nationally.
• Assist in the development of accommodation strategies
  to enable business growth and capital investment
  forecasting.
• Develop procurement and sourcing frameworks for
  facilities services of $44m annually.
• Build monthly reporting suites for KPI reporting and
  performance management.
• Work with SME’s on CRE software solution upgrade to
  support technology and reporting systems.

Managed the internal delivery of Property Management,
Security, Facilities and Concierge Services across the IAG
group of brands. Lead a team of 65 with over 120,000sqm of
leased and owned properties.

Achievements

• Manage a budget of $130m annually.
• Develop accommodation and workplace strategies to
  support business growth.
• Establish design principles and fitout guides for retail
  spaces.
• Establish procurement strategies for Facilities services
  and go to market activities.
• Managed the disposal of 6 owned industrial and retail
  assets.
• Rationalisation of external vendors from 300 to 80 to
  drive cost efficiencies

Contractor engaged to lead the reform for the delivery of
Corporate Real Estate and Project Management services
across NSW Government agencies. Oversee a team of 67.
NLA 630,000sqm, 30,000 clients.

Achievements

• Complete a review of facilities, fleet and library services
  to determine strengths, opportunities and future state
  design.
• Build resource models and forecast budgets and FTE
  requirements to support future state design.
• Assist in the development of a centralised project
  management office.
• Design accommodation strategy for Finance,
  Technology, HR and Property teams future state.

Managed the internal delivery of Property Management,
Security, Facilities and Concierge Services across the
Challenger Leased and occupied workspaces. lead an
internal team of 14.

Achievements

• Manage a property expense budget of $10m annually.
• Successfully negotiated $17.1m in commercial subleases.
• Develop Corporate Responsibility and Sustainability
  strategy and policies for the group.
• Lead WH&S, Risk and Pandemic Planning committees.
• Manage the completion of fit out works at 255 Pitt St.
  10,000sqm Architectural award winning $30m build of
  Challengers head office.
• Implement group wide procurement strategies for
  Energy, HVAC, Stationary, Security, Cleaning, and
  Building services.
• Implemented Crisis Management plans, including
  security protocols for physical and virtual security of staff
  and premises in conjunction with Hilton Hotel Security,
  NSW Police and Federal Police

Lead the Facilities Management of over 1.1m sqm of Retail, Commercial, Residential and Industrial workspace. Managed a team of 47.

Achievements

• Develop internal delivery model for Facilities Services.
  Managed annual budget of $65m.
• Developed and implemented a ground up budget building approach by individual sites and GL codes. Benchmarked against Property Council guidelines.
• Completed review of procurement process and
  implemented single methodology approach, focused on
  consistent service levels across the company.
• Executed high value contracts for Fire Services, HVAC and
  Cleaning

Managed the delivery of Facilities Management of
680,000sqm of Retail, Commercial and Residential
workspaces for Westpac nationally. Lead a team of 5
managers.

Achievements

• Manage a property expense budget of $45m annually.
• Lead the National Management team including
  Engineering, Projects, Risk, Procurement and Service
  Centre Managers.
• Completion of Building condition index audit for the
  retail network. Audit provided a ranking of all retail sites
  based upon the condition of premises.

Managed Facilities Services for 75 Supermarkets with $2.5b in sales and managed an annual budget of $10 million

Achievements

• Delivered annual asset life cycle planning and completed annual building audits.
• Formulated Maintenance Authority documentation and delivered user guide for Asset Services Group.
• Transitioned sites from state based to national Asset Services Group.
• Produced monthly reporting suite on budgets, breakdowns and identified cost saving opportunities.

Managed Facilities services for 35 stores and 9 warehouses. Managed an annual Maintenance budget $1m

Achievements

• Construction Project Management of new stores at Castle Hill, Tuggeranong, Burwood, Tuggerah and Cessnock
• Refurbishment Management of existing stores at Leichhardt, Ashfield and Roselands