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James Paddock Toms
Retail And Administration
Melbourne,VIC
Summary
Customer-savvy sales expert accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Front of House Team Member
McDonald's Restaurant
Melbourne, VIC
02.2020 - 11.2021
- Serviced bathroom by cleaning surfaces and replacing soap.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Kept hostess station neat and clean with well-stocked supplies.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
Back of House Team Member
Carl's Jr
Melbourne, VIC
05.2021 - 01.2022
- Completed weekly food and supply inventories.
- Assisted back of house manager by cross-referencing delivered stock with invoices.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Supervised floor staff and guided proper performance, adherence to policies and uniform presentation.
- Unloaded and stocked kitchen supplies.
- Properly allocated and arranged linens and table decorations.
Front of House Team Member
McDonald's Restaurant
Melbourne, VIC
03.2022 - 07.2022
- Serviced bathroom by cleaning surfaces and replacing soap.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Observed diners to respond to additional requests and determine when meal completed.
- Helped guests at tables when in need of assistance.
Shelf Stocker
Coles Supermarket
Melbourne, VIC
11.2018 - 11.2018
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Education
No Degree -
Truganina P-9
Truganina 04.2001 -
High School Diploma -
Tarneit Senior College
Tarneit, VIC 05.2020 - 05.2022
Skills
Complaint resolution
Administrative support
Store opening and closing
Product promotions
Sales expertise
Cash Handling
Point of sale operation
Product and service sales
Organization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Excel
Google Spreadsheets
Certification
RSA Certified
Interests
Retail
Administrative
Bartending
Animal carer
Timeline
RSA Certified
08-2022
Front of House Team Member
McDonald's Restaurant
03.2022 - 07.2022
Back of House Team Member
Carl's Jr
05.2021 - 01.2022
High School Diploma -
Tarneit Senior College
05.2020 - 05.2022
Front of House Team Member
McDonald's Restaurant
02.2020 - 11.2021
Shelf Stocker
Coles Supermarket
11.2018 - 11.2018
No Degree -
Truganina P-9
04.2001 -