James Panoutsos
Bentleigh East,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Aged Care Administration Officer
Access Telehealth
08.2022 - Current
- Data Entry
- Phone and email management
- Customer Service
- Stakeholder management, both internal and external including family members. clinicians, GP's and Geriatricians
- General Administration Tasks
Telehealth Counsellor/EAP Counsellor
New View Psychology
08.2021 - 08.2023
- Working remotely, providing EAP and private counselling Telehealth sessions to clients.
- Engaging in both short and long-term counselling sessions with clients utilising a variety of modalities such as solution focused and goal-oriented therapies as well as aspects of CBT and other therapies.
- Maintaining detailed case notes on each client after each counselling session.
- Keeping current ACA membership by taking part in ongoing professional supervision and professional development.
Medical Reception/Admin Staff
SIA Medical Centre
04.2021 - 07.2023
- Working as part of a small team
- Welcoming patients into the clinic, answering telephone calls and assisting with enquiries.
- Assisting patients with completing registration forms, managing patient files, and ensuring all information is accurate and current.
- Scheduling appointments and managing medical practitioner appointment books.
- Liaising with general practitioners, medical specialists, nurses, and allied health professionals.
- Processing Medicare billing and private payments.
- Faxing, Scanning, Emailing, Filling and Mailing.
- Organising and booking meetings for staff and medical practitioners.
- Keeping all patient and staff information strictly confidential.
Casual Employee
Kmart
07.2012 - 10.2021
- Working as part of large team to ensure the store runs as efficiently as possible.
- Greeting customers, operating checkouts, assisting customers with using automated teller machines and restocking shelves.
- Training new casual team members.
- Dealing with a variety of customers and providing them with the best possible customer service.
Casual Employee
Swinburne University Bookshop
02.2019 - 04.2021
- Providing great customer service. This at times involved managing situations with difficult customers where I was able to use my skills to empathise with them and calm them down.
- Working as part of a small team to allow the store to run efficiently.
- Operating checkouts, setting up displays, refilling stock as well as managing customer enquiries and special orders either in person or over the phone.
Education
Master of Counselling - Counselling
Swinburne University of Technology
Hawthorn, VIC11.2019
Psychology
Swinburne University of Technology
Hawthorn, VIC11.2016
Skills
- Communication Skills
- Organisational Skills
- Problem Solving
- Teamwork Skills
- Software Packages
- I have developed strong communication skills while dealing with clients at work and working with various team members
- I am a proficient Greek speaker
- I am very organised in my work and do this by being punctual, reliable, prioritising tasks as well as striving to meet deadlines
Languages
Greek
Full Professional
References
References available upon request.
Timeline
Aged Care Administration Officer
Access Telehealth
08.2022 - Current
Telehealth Counsellor/EAP Counsellor
New View Psychology
08.2021 - 08.2023
Medical Reception/Admin Staff
SIA Medical Centre
04.2021 - 07.2023
Casual Employee
Swinburne University Bookshop
02.2019 - 04.2021
Casual Employee
Kmart
07.2012 - 10.2021
Master of Counselling - Counselling
Swinburne University of Technology
Psychology
Swinburne University of Technology
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