Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

James Panoutsos

Bentleigh East,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Aged Care Administration Officer

Access Telehealth
08.2022 - Current
  • Data Entry
  • Phone and email management
  • Customer Service
  • Stakeholder management, both internal and external including family members. clinicians, GP's and Geriatricians
  • General Administration Tasks

Telehealth Counsellor/EAP Counsellor

New View Psychology
08.2021 - 08.2023
  • Working remotely, providing EAP and private counselling Telehealth sessions to clients.
  • Engaging in both short and long-term counselling sessions with clients utilising a variety of modalities such as solution focused and goal-oriented therapies as well as aspects of CBT and other therapies.
  • Maintaining detailed case notes on each client after each counselling session.
  • Keeping current ACA membership by taking part in ongoing professional supervision and professional development.

Medical Reception/Admin Staff

SIA Medical Centre
04.2021 - 07.2023
  • Working as part of a small team
  • Welcoming patients into the clinic, answering telephone calls and assisting with enquiries.
  • Assisting patients with completing registration forms, managing patient files, and ensuring all information is accurate and current.
  • Scheduling appointments and managing medical practitioner appointment books.
  • Liaising with general practitioners, medical specialists, nurses, and allied health professionals.
  • Processing Medicare billing and private payments.
  • Faxing, Scanning, Emailing, Filling and Mailing.
  • Organising and booking meetings for staff and medical practitioners.
  • Keeping all patient and staff information strictly confidential.

Casual Employee

Kmart
07.2012 - 10.2021
  • Working as part of large team to ensure the store runs as efficiently as possible.
  • Greeting customers, operating checkouts, assisting customers with using automated teller machines and restocking shelves.
  • Training new casual team members.
  • Dealing with a variety of customers and providing them with the best possible customer service.

Casual Employee

Swinburne University Bookshop
02.2019 - 04.2021
  • Providing great customer service. This at times involved managing situations with difficult customers where I was able to use my skills to empathise with them and calm them down.
  • Working as part of a small team to allow the store to run efficiently.
  • Operating checkouts, setting up displays, refilling stock as well as managing customer enquiries and special orders either in person or over the phone.

Education

Master of Counselling - Counselling

Swinburne University of Technology
Hawthorn, VIC
11.2019

Psychology

Swinburne University of Technology
Hawthorn, VIC
11.2016

Skills

  • Communication Skills
  • Organisational Skills
  • Problem Solving
  • Teamwork Skills
  • Software Packages
  • I have developed strong communication skills while dealing with clients at work and working with various team members
  • I am a proficient Greek speaker
  • I am very organised in my work and do this by being punctual, reliable, prioritising tasks as well as striving to meet deadlines

Languages

Greek
Full Professional

References

References available upon request.

Timeline

Aged Care Administration Officer

Access Telehealth
08.2022 - Current

Telehealth Counsellor/EAP Counsellor

New View Psychology
08.2021 - 08.2023

Medical Reception/Admin Staff

SIA Medical Centre
04.2021 - 07.2023

Casual Employee

Swinburne University Bookshop
02.2019 - 04.2021

Casual Employee

Kmart
07.2012 - 10.2021

Master of Counselling - Counselling

Swinburne University of Technology

Psychology

Swinburne University of Technology

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James Panoutsos