Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

James Perry

Banora Point,NSW

Summary

Professional Assistant Store Manager with team leadership qualities, and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance, compliance with applicable standards, rules, and regulations.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Telstra
Tweed Heads, NSW
04.2024 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coached and developed team members through formal and informal interactions.
  • Stepped up as acting Store Manager in their absence.

Retail Consultant

Telstra
Tweed Heads, NSW
10.2022 - 04.2024

Store Manager

Domino's Pizza
Worksop, UK
12.2021 - 08.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Identified opportunities for cost savings through waste reduction initiatives.

Assistant Manager

Domino's Pizza
Worksop and Dinnington, UK
01.2021 - 12.2021

Team Member

Domino's Pizza
Worksop, UK
06.2019 - 01.2021

Education

A-Level's -

Outwood Academy Post 16 Centre
Worksop, UK
07.2021

GCSE's -

Outwood Academy Secondary School
Worksop, UK
07.2019

Skills

  • Exceptional customer service
  • KPI management
  • Customer Relations
  • Relationship building and management
  • Upselling and Cross Selling
  • Verbal and Written Communication
  • Sales expertise
  • Customer Service Management

Additional Information

  • Full Australian manual driving licence.

References

References available upon request.

Timeline

Assistant Store Manager

Telstra
04.2024 - Current

Retail Consultant

Telstra
10.2022 - 04.2024

Store Manager

Domino's Pizza
12.2021 - 08.2022

Assistant Manager

Domino's Pizza
01.2021 - 12.2021

Team Member

Domino's Pizza
06.2019 - 01.2021

A-Level's -

Outwood Academy Post 16 Centre

GCSE's -

Outwood Academy Secondary School

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James Perry