James Potter
767 West Tamar Highway, Legana,TAS
Summary
Ambitious worker with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
1
1
year of professional experience
Work History
Bar Manager
Surfside Beds And Burgers
St Helens, TAS
02.2024 - 05.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Bar Supervisor
Bayside Inn
St Helens, TAS
10.2023 - 02.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Certificate 3 In Food And Beverage - Hospitality
Drysdale House
Launceston, TAS10 - Year 10
Riverside High School
Riverside, TAS2004
Skills
- Team Leadership
- Bar Management
- Customer Relationship Building
- Guest Interaction
- Wine and liquor knowledge
- Restaurant Management
- Beer line cleaning
Timeline
Bar Manager
Surfside Beds And Burgers
02.2024 - 05.2024
Bar Supervisor
Bayside Inn
10.2023 - 02.2024
Certificate 3 In Food And Beverage - Hospitality
Drysdale House
10 - Year 10
Riverside High School