Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

James Poursanidis

Melbourne,VIC

Summary

I am a motivated individual who has gained valuable experience in leading teams, resolving customer concerns efficiently, and maintaining high service standards across multiple locations. I’m highly adaptable, organised, and confident in making quick decisions under pressure. My experience has strengthened my communication skills, attention to detail, and ability to build strong relationships with both customers and team members—skills that directly translate to success in any customer-based role.

Overview

5
5
years of professional experience

Work History

Relief Manager

ALDI
Campbellfield, Victoria
09.2024 - Current
  • Assisted with onboarding of new employees by providing training and orientation materials.
  • Maintained accurate records of inventory levels for all departments within the facility.
  • Trained new employees on company policies, procedures, and job duties.
  • Managed day-to-day operations in accordance with established budgets and timelines.
  • Implemented operational processes designed to streamline workflow, improve efficiency, and reduce costs.
  • Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.

Shift Supervisor

KFC
Thomastown, Victoria
01.2020 - 01.2025
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Monitored staff performance to ensure quality standards were met.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.

Education

High School Diploma -

Parade College
Bundoora, VIC
12-2023

Bachelor of Commerce - Accounting And Finance

Melbourne University
Parkville, VIC

Skills

  • Customer relationship management
  • Employee training
  • Time management
  • Effective communication
  • Critical thinking
  • Team collaboration
  • Quality service
  • Issue resolution

Affiliations

Outside of work, I’m actively involved in playing basketball and football, which have helped me develop strong teamwork, communication, and leadership skills. These sports require discipline, quick decision-making, and the ability to work effectively within a team to achieve shared goals—skills that directly support my professional role in customer service. Regular participation has also built my resilience, time management, and commitment to continuous improvement, all of which enhance my ability to stay focused, adaptable, and customer-oriented in a fast-paced work environment.

References

Matt Blackley ALDI Duty Store Manager 

0488 919 862

Jonathan Halaliku Managing Director 

0400 253 457

Timeline

Relief Manager

ALDI
09.2024 - Current

Shift Supervisor

KFC
01.2020 - 01.2025

High School Diploma -

Parade College

Bachelor of Commerce - Accounting And Finance

Melbourne University

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James Poursanidis