Summary
Overview
Work History
Skills
Accomplishments
External Accomplishments
Education
External References
Internal reference
Timeline
Generic

James Prasad

Zetland,NSW

Summary

Whilst currently working at the H&H group for now 1 year and 6 months, I have now worked 10+ years in the pharmacy retail world. I am seeking to level up my personal and professional development to contribute further to the H&H Group. With this continue learning and challenging my specialised skills and always striving towards being an integral part of both direct and cross functional teams. I take pride in performing all work practices in line with both our business goals and my own personal work ethics.

Overview

13
13
years of professional experience

Work History

Wellness Business Development Manager

H&H Group/Swisse Wellness
10.2022 - Current
  • Pharmacy Territory management in South-East Sydney/ACT
  • Looking after 185 pharmacies face to face. Total pharmacy count is 542
  • Self KPI management to maintain structure, territory growth and shape strategic thinking within my territory.
  • Handling and utilising IQIVIA, Power BI, Reptos and Pivot Report
  • Data analysis using our business tools to both forecast and strategise territory scan growth
  • Distribution management
  • Relationship handling
  • Communication for cross functional teams on up to date field insights
  • Presentations for internal Cycle meetings and external stake holders
  • Range sale set up with business owners for key accounts
  • Currently looking after The Pharmacy Network group in ACT
  • Following compliance for our banner groups, to maintain growth and opportunity for every call. This includes management of promotions, planograms and off locations.
  • In pharmacy training and education to focus on our business goals/strategy
  • Visual merchandising including off location displays and catalogue set-ups
  • Processing orders/credits via our CRM
  • New product development handling
  • Communication blast emails to my pharmacies


Area Manager South - West Sydney NSW

Pharmabroker Sales
11.2021 - 10.2022
  • Pharmacy Territory management in South-West Sydney/Newcastle area
  • Servicing over 315 pharmacies whilst representing well established brands such as Nexcare, Futuro, Tiger Balm, Piksters, Prunelax, Nicotinell, Neilmed to name a few
  • Sales - both in store and via phone
  • Training pharmacy teams and new onboarding employees within the company
  • Visual merchandising including off location displays, in store counter displays, window displays, gondola ends, mesh ends, hang sells and catalogue set-ups
  • Processing orders via CRM
  • Selling in new product development
  • Dealing with Credits and expired stock
  • Communication emails to pharmacies
  • Servicing 8 pharmacy calls per day
  • Presentation planning for clientele
  • Co-opt allocations
  • Data analysis and using this to grow my pharmacies
  • Communication between business and third party logistics
  • Setting up of in-store incentives
  • Booking appointments to set up meetings with franchise partners, pharmacy managers and buyers to create action plans to grow their business further with our product portfolio.

Customer Care and Remote Account Executive officer

Pierre Fabre Pharmaceuticals
01.2020 - 01.2021
  • Managed sales territory for over 400 pharmacies in Australia, representing Eau Thermale Avéne and Klorane Botanicals.
  • Acted as a liaison between consumers, pharmacies, and supply chain management for customer care.
  • Handled company-to-pharmacy sales and possessed extensive product knowledge for business-to-business and business-to-customer interactions.
  • Implemented visual merchandising strategies within participating pharmacies and conducted social media marketing.
  • Communicated new promotional deals and product launches to pharmacies.
  • Demonstrated excellent verbal and written communication skills, along with proficiency in office management.
  • Utilized IT skills including Sales Force, Veeva, AX Dynamics, and Tableau reporting for KPIs and budgets.
  • Managed store incentive programs and handled invoicing and statement communication with pharmacies.
  • Addressed customer care needs related to skincare and hair care adverse reactions, including complaint handling.
  • Developed strategies to improve underperforming pharmacy banners and achieve budget targets.
  • Processed online orders and handled over-the-phone payments.
  • Liaised with logistics regarding product deliveries and managed claims for B2B and B2C, such as damaged stock, faulty products, returns, and adverse reactions.

Store Manager

Priceline pharmacy Menai
01.2016 - 01.2020
  • Promoted to retail manager for Priceline in 2017, overseeing a team of 15 people
  • Exceeded all sales targets during monthly store visits
  • Maintained perfect presentation and upheld company compliance
  • Required attention to detail and extensive training resulting in deep product knowledge
  • Developed exceptional customer service skills, winning Pharmacy Assistant of the Year for NSW in 2019
  • Maintained internal and external working relationships
  • Provided coaching, mentoring, and feedback to improve team performance and self-development
  • Achieved high visual merchandising standards and ensured stock integrity
  • Implemented performance improvement plans and fostered a positive work culture
  • Implemented strict store presentation procedures to enhance business operations
  • Developed culture-changing strategies to impact staff and customers positively
  • Focused on self-growth for sales team members and maximized store sales
  • Prioritized team morale and loyalty program growth
  • Conducted training on new product lines, laws, procedures, and dispensary technician skills
  • Emphasized improving poor performing areas and increasing confidence in service for personalized customer experiences.

Pharmacy Assistant

Priceline pharmacy
01.2016 - 01.2017
  • Before my rapid promotion to store manager I worked with in the retail team at Priceline executing catalogues, attending trainings and being a strong team player.

Retail

Big W
01.2011 - 01.2016
  • Retail assistance through to Presentation manager.

Skills

    1 Achiever

    2 Discipline

    3 Responsibility

    4 Individualisation

    5 Strategic

    6 Learner

    7 Input

    8 Restorative

    9 Competition

    10 Relator

Accomplishments

  • Wellness Business Development Manager of the Year 2023
  • CLED award 2023
  • Priceline presentation Cycle Conference 2023
  • H&H Champion 2024

External Accomplishments


  • Area Manager of the Year at Pharmabroker Sales 2022
  • NSW Guild Pharmacy Assistant of the year state winner for customer service 2019
  • GuildCares pharmacy of the year 2018
  • Priceline NSW store of the year runner up 2018
  • NSW Pharmacy Guilds pharmacy assistant of the year runner up 2018


Education

  • University of Tasmania - Medicines Australia code of conduct course 2022
  • Certificate IV in Community pharmacy management 2020
  • Certificate III in Community pharmacy 2017


External References

Lina Hannawe (Priceline Pharmacy Business Leader) 0407 143 824

Quinn On ( Priceline Franchisee Partner) 0412 880 012


Internal reference

Scott Rooney -  Senior Business Development Manager - Coach - 0466 894 286

Helaina Lungu (my 2023 mentor) - Business Development Manager - 0451 314 260

Bethany Cox - Key Account Manager - 0488 003 897

Janine O'Grady - Business Manager - 0449 252 955

Evelyn Lee - Business Manager - 0411 043 493

Timeline

Wellness Business Development Manager

H&H Group/Swisse Wellness
10.2022 - Current

Area Manager South - West Sydney NSW

Pharmabroker Sales
11.2021 - 10.2022

Customer Care and Remote Account Executive officer

Pierre Fabre Pharmaceuticals
01.2020 - 01.2021

Store Manager

Priceline pharmacy Menai
01.2016 - 01.2020

Pharmacy Assistant

Priceline pharmacy
01.2016 - 01.2017

Retail

Big W
01.2011 - 01.2016

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