Overview
Work History
Skills
Timeline
Generic

James Radford

Helensburgh,NSW

Overview

30
30
years of professional experience

Work History

Customer Service Manager/Spares/Accessory Sales

MCA/OTW Lifestyle Pty Ltd
02.2023 - Current
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Workshop Manager

Carr Brothers Motorcycles
05.2022 - 11.2022
  • Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
  • Collaborated with cross-functional teams to drive continuous improvement in workshop operations.
  • Maintained workshop activities in line with budget requirements.
  • Collaborated closely with sales and marketing teams to understand customer needs better.
  • Provided leadership, guidance and support to staff members.

NSW State Manager/NSW&QLD Regional Manager

Gas Imports Pty Ltd
01.2015 - 03.2022
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
  • Boosted sales through successful marketing and service optimization strategies.
  • Managed and guided staff through daily and special project work.
  • Partnered with senior staff to develop annual and quarter plans and budgets.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Coordinated staff development plans to build empowered, confident and knowledgeable team.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sales Representative

Link International Pty Ltd
06.2011 - 11.2014
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.

Sales Representative

Gas Imports Pty Ltd
02.2009 - 06.2011
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.

Sales Representative

Wayne Gardner Enterprises
04.2004 - 02.2009
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Sales Representative

Ficeda Motorcycle Accessories
12.2000 - 04.2004
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Sales Representative

Cassons Pty Ltd
10.1993 - 12.2000
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Skills

  • Relationship Building
  • Team Development
  • Exceptional telephone etiquette
  • Sales expertise
  • Customer Relationship Management
  • Proficient in [Software]
  • Problem-Solving
  • Customer Service
  • Decision-Making
  • Shipping, receiving, and warehousing

Timeline

Customer Service Manager/Spares/Accessory Sales

MCA/OTW Lifestyle Pty Ltd
02.2023 - Current

Workshop Manager

Carr Brothers Motorcycles
05.2022 - 11.2022

NSW State Manager/NSW&QLD Regional Manager

Gas Imports Pty Ltd
01.2015 - 03.2022

Sales Representative

Link International Pty Ltd
06.2011 - 11.2014

Sales Representative

Gas Imports Pty Ltd
02.2009 - 06.2011

Sales Representative

Wayne Gardner Enterprises
04.2004 - 02.2009

Sales Representative

Ficeda Motorcycle Accessories
12.2000 - 04.2004

Sales Representative

Cassons Pty Ltd
10.1993 - 12.2000

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James Radford