James Radford
Helensburgh,NSW
Overview
30
30
years of professional experience
Work History
Customer Service Manager/Spares/Accessory Sales
MCA/OTW Lifestyle Pty Ltd
Gregory Hills, NSW
02.2023 - Current
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Workshop Manager
Carr Brothers Motorcycles
Albion Park Rail, NSW
05.2022 - 11.2022
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Collaborated with cross-functional teams to drive continuous improvement in workshop operations.
- Maintained workshop activities in line with budget requirements.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Provided leadership, guidance and support to staff members.
NSW State Manager/NSW&QLD Regional Manager
Gas Imports Pty Ltd
Keilor, VIC
01.2015 - 03.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Boosted sales through successful marketing and service optimization strategies.
- Managed and guided staff through daily and special project work.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Representative
Link International Pty Ltd
Yatala, QLD
06.2011 - 11.2014
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Sales Representative
Gas Imports Pty Ltd
Keilor, VIC
02.2009 - 06.2011
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Sales Representative
Wayne Gardner Enterprises
North Wollogong
04.2004 - 02.2009
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Ficeda Motorcycle Accessories
Wetherill Park, NSW
12.2000 - 04.2004
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Cassons Pty Ltd
Ermington, NSW
10.1993 - 12.2000
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
Skills
- Relationship Building
- Team Development
- Exceptional telephone etiquette
- Sales expertise
- Customer Relationship Management
- Proficient in [Software]
- Problem-Solving
- Customer Service
- Decision-Making
- Shipping, receiving, and warehousing
Timeline
Customer Service Manager/Spares/Accessory Sales
MCA/OTW Lifestyle Pty Ltd
02.2023 - Current
Workshop Manager
Carr Brothers Motorcycles
05.2022 - 11.2022
NSW State Manager/NSW&QLD Regional Manager
Gas Imports Pty Ltd
01.2015 - 03.2022
Sales Representative
Link International Pty Ltd
06.2011 - 11.2014
Sales Representative
Gas Imports Pty Ltd
02.2009 - 06.2011
Sales Representative
Wayne Gardner Enterprises
04.2004 - 02.2009
Sales Representative
Ficeda Motorcycle Accessories
12.2000 - 04.2004
Sales Representative
Cassons Pty Ltd
10.1993 - 12.2000