James Ralph
Brisbane,QLD
Summary
Dynamic professional with a strong foundation in insurance and insurance litigation, leveraging expertise in negotiation, tactical correspondence , and driving commercial strategies to deliver impactful results. Equipped with a Bachelor of Laws and a Bachelor of Government and International Relations, I bring analytical precision and a global perspective to complex challenges. Aspiring to transition into public policy, I aim to utilise my legal and strategic acumen to shape policies that promote sustainable and equitable solutions in the public domain.
Overview
4
4
years of professional experience
Work History
Claims Litigation Lead
RACQ Insurance
06.2024 - Current
- Manage and oversee complex insurance claims litigation, ensuring effective strategies and alignment with organisational objectives.
- Analyse policy and legislation to provide sound advice to both solicitors and claims staff.
- Attend settlement conferences, hearings, and trials to provide instruction that aligns with the company's corporate and financial strategy.
Claims Assist Consultant
RACQ Insurance
07.2022 - 06.2024
- Provide support to Claims Management and other key stakeholders ensuring both the adherence to policies and processes.
- Build and sustain high levels of performance, accountability, strength and capability within motor insurance teams.
- Provide technical training, coaching, and skill enhancement to team members to improve performance and ensure a high level of expertise.
Claims Management Officer
RACQ Insurance
04.2021 - 07.2022
- Provide professional, proactive and efficient customer service and claims management in conjunction with accurate and compliant information.
- Conduct cross-insurer negotiations on a variety of matters.
- Interpret and implement internal and external policies.
- Demonstrated technical proficiency across a variety of insurance products and matters.
Education
Bachelor of Laws -
Griffith University
Brisbane, QLD05-2024
Bachelor of Government & International Relations -
Griffith University
Brisbane, QLD05-2024
Skills
- Analysis of legislation and policy schemes
- Strategic coordination and advice
- Developing reports and briefs
- Enhancing policies and procedures
- Delivering presentations and training
Timeline
Claims Litigation Lead
RACQ Insurance
06.2024 - Current
Claims Assist Consultant
RACQ Insurance
07.2022 - 06.2024
Claims Management Officer
RACQ Insurance
04.2021 - 07.2022
Bachelor of Laws -
Griffith University
Bachelor of Government & International Relations -
Griffith University
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