Summary
Overview
Work History
Education
Skills
Timeline
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James Robertson

Narrogin,WA

Summary

Dynamic Nightfill Team Leader with a proven track record in motivating teams and enhancing customer satisfaction. Skilled in workflow optimization, training, and inventory management, driving measurable improvements in service quality and team productivity. Results-oriented professional with a strong background in team management and customer service. Expertise in training and development, conflict resolution, and goal setting. Committed to enhancing service efficiency and driving team performance to achieve company objectives.

Overview

7
7
years of professional experience

Work History

Nightfill Team leader

Coles
Narrogin, WA
02.2023 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Supervised team performance, providing guidance and support as needed.
  • Trained new staff on customer service standards and store procedures.
  • Managed inventory levels using Coles' inventory management system.
  • Assisted in resolving customer complaints to enhance satisfaction.
  • Enforced safety protocols to maintain a secure working environment.
  • Collaborated with management to develop strategies for improving service efficiency.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.

Night Shift Filler

Coles
Narrogin, WA
06.2022 - Current
  • Maintained cleanliness of store aisles and backroom areas.
  • Followed all safety protocols while operating machinery and equipment.
  • Provided customers with assistance in locating requested items in the store.
  • Communicated with supervisors to ensure timely restocking of shelves.
  • Organized stockrooms, ensuring proper storage of items and materials.
  • Stocked merchandise on shelves according to company guidelines and standards.

owner operator

Coles
Narrogin, WA
01.2019 - Current
  • Operated gardening tools and machinery for efficient maintenance tasks.
  • Pruned trees and shrubs to promote healthy growth and appearance.
  • Collaborated with clients to understand specific gardening needs and preferences.
  • Managed pest control measures using environmentally friendly methods and products.
  • Ensured that garden maintenance tasks were completed efficiently and safely.
  • Used power equipment such as mowers, trimmers and blowers to maintain lawns in good condition.
  • Trained new gardeners on proper gardening techniques, tool use, and safety procedures.
  • Managed daily operations and staff scheduling for smooth business function.
  • Developed marketing strategies to increase brand awareness and customer engagement.
  • Oversaw inventory management and supplier relationships to ensure product availability.
  • Trained and mentored employees to enhance service quality and teamwork.
  • Established customer service protocols to improve client satisfaction and retention.
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.

Education

Some College (No Degree) -

Narrogin Senior High School
Narrogin, WA

Skills

  • Team management
  • Inventory management
  • Customer service
  • Task delegation
  • Safety compliance
  • Sales strategies
  • Performance monitoring
  • Conflict resolution
  • Staff training
  • Goal setting
  • Effective communication
  • Time management
  • Motivational leadership
  • Problem solving
  • Performance improvement
  • Giving constructive feedback
  • Evaluating employee work
  • Staff education and training
  • Expectation setting
  • Safety processes and procedures
  • Team Check-ins
  • Teamwork and collaboration
  • Attention to detail
  • SMART goals
  • Team supervision
  • Deadline management

Timeline

Nightfill Team leader

Coles
02.2023 - Current

Night Shift Filler

Coles
06.2022 - Current

owner operator

Coles
01.2019 - Current

Some College (No Degree) -

Narrogin Senior High School

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James Robertson