James Rowan

Managed staff and ticketing systems, engaged in dynamic critical thinking and problem-solving cash handling, client relations and patron management at various events and venues across Queensland and The ACT.

Developed customer service and engagement skills in the automotive retail industry.

Was the main point of contact for a group of 30 Japanese high-school students on a two-week tour of Brisbane. I

administered daily events and tours designed to provide cultural immersion and encourage English. I taught English, managed a classroom, created lesson plans, provided feedback and graded assessment whilst developing rewarding relationships.

Worked as a bartender, providing customer service and managing bar operations.

Provided customer service, bar and event duties and professionalism in a public service role.

Responsible for managing diaries, appointments, client preparation, ATO system operation, and client engagement.

Worked as a retail assistant, providing customer service and operating POS systems.

Worked as a bartender, providing customer service and managing bar operations at The Ville's Splash Bar.

Handled reception and administration duties, including client file management, assessment scoring, psychologist scheduling, and client relations and confidentiality.

Opened the Townsville Ghanda store, providing customer engagement and retail assistance.

Worked as a census officer, managing the distribution and collection of census forms.

Gained customer service experience in the retail industry.

Event staff at Queensland Country Bank Stadium.

Event staff at the Townsville Entertainment and Convention Centre.