Summary
Overview
Work History
Education
Skills
Affiliations
Referee's
Timeline
Generic

James Rowland

Victor Harbor, SA, 5211,SA

Summary

Hardworking, dedicated professional with a strong history of delivering friendly, high quality customer service.

Enjoys meeting new people and learning from them.

Proven ability to solve problems finding solutions collaboratively, supporting team objectives. Recognised for exceptional attention to detail and communication skills. Committed to building a positive, safe work environment, mentoring new team members.

Overview

5
5
years of professional experience

Work History

Line Cook-Kitchen Assistant

The Islander's Tavern
Hindmarsh Island, South Australia
03.2023 - Current
  • Preparation of menu, food selections prior to service
  • dish preparations, plating in line with procedures and presentation expectations
  • Prepare sauces, dressings, soups, stocks and additional request via the head chef, per day
  • High food hygiene protocols followed, correct storage and handling procedures maintained along with all quality control and risk assessment measures
  • Monitor and manage food inventory, ordering via suppliers
  • Participated and suggested improvements for evacuation practices
  • Responsible for training new kitchen staff
  • Built valuable, trusting relationships with fellow staff, supervisor and owners
  • Maintain high levels of customer satisfaction supplied by indivual feedback and repeat customers
  • Follow and carry out proficiently all housekeeping duties and hygiene routines and checks

Retail Associate

Bakers Delight
Victor Harbor, SA, 5211, SA
06.2020 - 03.2023
  • Provide a high communication and performance in customer service, focusing on genuine, honest care during all interactions.
  • Maintain stock levels restocking, remerchandising as products sold out, monitoring date rotations on longe-life items,
  • Completing routine reports each day/week, offering feedback as patterns began.
  • Participating in seasonal stocktakes.
  • Responsible for accurately carrying out cash/financial transactions via POS software and efptos units.
  • Balancing floats each day and completing banking forms for cash deposits.
  • Accountable for opening and closing procedures.
  • Responsible for training new staff.
  • Responding, actioning and reporting customer complaints.
  • Complying with all company policies, procedures, SOPs and safety requirements and legislation.

Education

Practice of Safe Food Handling

CTA Training Specialists
SA
06-2024

SACE 1,2

Encounter Lutheran College
SA
11-2022

Certificate Three Retail Practises

TAFE SA
SA
09-2022

Skills

  • Excellent customer service delivery
  • Attention to detail
  • Problem solving
  • Sales and financial reporting
  • Team collaboration
  • Menu and food planning and preparation
  • Food and environment hygiene safety
  • safety awareness and control

Affiliations

  • Participated in school sailing competitions 2014-2021
  • Participated in 'Tournament of Minds' program partnered with Flinders University will at ELC

Referee's

Isabel Verning - Head Chef, The Islander's Tavern

Contact: 0435 768 471

Richard Whitaker - Owner, Bakers Delight 

Contact: 0410 293 521 

Timeline

Line Cook-Kitchen Assistant

The Islander's Tavern
03.2023 - Current

Retail Associate

Bakers Delight
06.2020 - 03.2023

Practice of Safe Food Handling

CTA Training Specialists

SACE 1,2

Encounter Lutheran College

Certificate Three Retail Practises

TAFE SA

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James Rowland