James Saddington
Gordon
Summary
Experienced Associate at Lockton Insurances and Account Executive at Brookvale Insurance Brokers PTY LTD. Specializes in client relationship building and account management. Leverages extensive knowledge of insurance products and strong communication skills to consistently achieve sales targets and enhance client satisfaction. Proficient in claims management, prioritizing efficiency, and fostering teamwork. Demonstrates expertise in customer service and problem-solving. Successfully manages multiple projects simultaneously with exceptional accuracy and a steadfast commitment to delivering excellent customer service.
Overview
6
6
years of professional experience
Work History
Associate
Lockton Insurance Brokers
09.2024 - 03.2025
- Improved customer satisfaction by addressing and resolving complex insurance claims in a timely manner.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Verified financial and insurance information using appropriate database retrieval systems.
- Collaborated with insurance companies to verify coverage details before admission.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supported senior client managers with administrative needs.
Account Executive
Brookvale Insurance Brokers PTY LTD
11.2020 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Specialising in Small Medium Businesses products (SME)
- Streamlined internal processes by implementing time-saving technology tools that improved efficiency in managing client accounts.
Stablehand/Trackwork Jockey
Gwenda Markwell Racing
12.2019 - 11.2020
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behaviour closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
Stablehand
Brad Widdup Racing Pty Ltd
05.2019 - 05.2019
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behaviour closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
- Enhanced horse care by implementing efficient grooming and feeding routines.
Education
ASIC RG146 Tier 1, Insurance Broking - Insurance Broking
GoldSeal
12.2023
ASIC RG146 Tier 2, Insurance - Insurance
GoldSeal
10.2021
Certificate III - Racing (Trackwork Rider), Horse Racing
TAFE NSW
2020
Explorer Cadetship Program - Horse Racing
Richmond TAFE
2020
High School Diploma -
St. Pius X College
09.2018
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Written and verbal communication
- Customer Service
- New business opportunities
- Insurance product knowledge
- Risk Management
- Claims Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Critical Thinking
- Organizational Skills
- Client needs analysis
- Insurance Policy Sales
- Customer service
- Relationship building
- Courteous and professional
- MS office
Hobbies
- Formula 1 sim racing
- Robotics and Computer building
- Coding
- Programming
Timeline
Associate
Lockton Insurance Brokers
09.2024 - 03.2025
Account Executive
Brookvale Insurance Brokers PTY LTD
11.2020 - 09.2024
Stablehand/Trackwork Jockey
Gwenda Markwell Racing
12.2019 - 11.2020
Stablehand
Brad Widdup Racing Pty Ltd
05.2019 - 05.2019
ASIC RG146 Tier 2, Insurance - Insurance
GoldSeal
Certificate III - Racing (Trackwork Rider), Horse Racing
TAFE NSW
Explorer Cadetship Program - Horse Racing
Richmond TAFE
High School Diploma -
St. Pius X College
ASIC RG146 Tier 1, Insurance Broking - Insurance Broking
GoldSeal
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