James Saunders De King
Summary
Enthusiastic, self-driven, and a strong team player, dedicated and professional leader with a proven track record of meeting company goals and exceeding targets.
Thrives in high-pressure situations and quickly adapts to new challenges, always striving to enhance the organizational brand and achieve the best possible outcomes.
Exceptional organizational skills and a dependable nature, excels at managing multiple priorities with a positive attitude and high efficiency.
Always willing to take on additional responsibilities to contribute to the success of the team. Collaborative leader committed to fostering an exciting, fun, trusting, and effective work environment by partnering with coworkers.
Documented strengths lie in building and maintaining relationships with diverse customers and staff in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Business Manager | Finance & Insurance
Sunstate Motorcycles
09.2022 - Current
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance to find the best possible outcome.
- Developed and maintained strong knowledge of multiple lenders and varying levels of benefits within each.
- Discussed financial options with clients and taking applications.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Working closely with BDM's and clients to find optimal solutions for financing.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Enhanced team performance with effective communication and training initiatives.
Experienced Pawnbroker | Finance
Cash Converters
10.2018 - 09.2022
- Cross-trained existing employees to maximize team agility and performance.
- Trained and developed new employees for ease of transition into team.
- Monitoring store KPI's and developing ways to successfully hit our monthly/yearly targets.
- Internal cash movements.
- Monitoring overdue loan deals and resolving them in a way that keeps both the customer and the business happy.
- Actively listened to customers, handled concerns quickly and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Sales Agent Representative
Bongo Media
03.2014 - 02.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Business to Business distribution of promotional material on a cold call basis.
- Successfully engaging clients via cold calls to create interest in company products and services.
- Generating further inquiry and follow up leads.
Sales Assistant
Mudjimba Cruisers
03.2014 - 07.2015
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
RG146 Tier 2 | General Insurance Compliance - Insurance
ANZIIF
ANZIIF09-2024
Certificate III - Retailing
Sunshine Coast Tafe
01.2015
Certificate II - Retailing
Sunshine Coast Tafe
01.2015
Completion of Year 11 -
Caloundra Christian College
11.2014
Skills
- Strong KPI and target focus
- High standard of self presentation
- Customer focused
- Exceptional communication skills
- Honesty and Transparency
- Strong negotiation and sales skills
- Computer literate
- Strong ability to build customer report and trust
- Works well and effective under fast paced environment
- Works well under high pressure environments
References
Professional References |
Paul Linsdell - Blackstone Legal - 0414 501 778
Ariane Hubay - Allied Credit - 0428 318 735
Matthew Wilson - Club Marine - 0414 997 661
Gavin Schneider - AMMF - 0476 777 264
Jared Tobin - Sunstate Motorcycles - 0472 668 617
Jason de King - Bongo Media - 0434 729 867
Personal References |
Jayden Greenhalgh - 0472 668 617
Andrew Buchholz - 0467 670 075
Timeline
Business Manager | Finance & Insurance
Sunstate Motorcycles
09.2022 - Current
Experienced Pawnbroker | Finance
Cash Converters
10.2018 - 09.2022
Sales Agent Representative
Bongo Media
03.2014 - 02.2018
Sales Assistant
Mudjimba Cruisers
03.2014 - 07.2015
Certificate II - Retailing
Sunshine Coast Tafe
Completion of Year 11 -
Caloundra Christian College
RG146 Tier 2 | General Insurance Compliance - Insurance
ANZIIF
Certificate III - Retailing
Sunshine Coast Tafe
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