James Shanks
Bowral,NSW
Summary
Experienced in maintaining accurate records of work performed, including parts used and time spent on tasks, contributing to efficient workflow management. Assisted in various technical installations while adhering to safety protocols, demonstrating a commitment to compliance and quality standards. Background in hospitality includes customer service roles that involved greeting patrons, managing reservations, and resolving complaints to enhance guest satisfaction. Proven ability to monitor inventory levels and restock supplies, ensuring operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Electrical Laborer
PSE Electrical
Bowral
05.2024 - Current
- Maintained records of work performed including parts used, time spent on each task and any special notes necessary.
- Assisted electricians in the installation of wiring, conduit and other equipment.
- Attended training sessions related to new technologies in the field of electrical engineering.
- Organized materials on job sites and transported them to work areas as needed.
- Cleaned up job sites after completion of projects ensuring all safety regulations were followed.
- Followed safety protocols when working with hazardous materials such as high voltage electricity.
- Measured, cut and bent conduit pieces to specified shapes using hand tools or machines.
- Ensured that all tools were properly maintained and stored away after use.
Hospitality Worker
Scottish Arms public house Bowral NSW
Bowral
04.2022 - 01.2025
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Monitored inventory levels for all items used in the hospitality area.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Greeted customers and provided them with menus.
- Answered questions regarding menu items, special offers and other restaurant information.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Assisted in seating guests and ensuring they were comfortable.
- Managed reservations for guests who wished to dine at the restaurant.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Operated cash registers accurately and efficiently during peak hours of business.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Served food and drinks to customers in a timely manner.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Facilitated smooth communication between different departments to address guest needs efficiently.
Education
High School Diploma -
Chevalier College
Burradoo NSW09-2026
Skills
- Equipment maintenance
- Customer service
- Inventory management
- Health and safety compliance
- Effective communication
- Team collaboration
- Problem solving
Certification
- White Card : General Construction Induction Training Card.
Affiliations
- Member of 1st XV Rugby Chevalier College Burradoo NSW.
References
References available upon request.
Timeline
Electrical Laborer
PSE Electrical
05.2024 - Current
Hospitality Worker
Scottish Arms public house Bowral NSW
04.2022 - 01.2025
High School Diploma -
Chevalier College