Larissa Hatch
Tamworth,NSW
Summary
Motivated customer service specialist with over 11 years retail experience in a fast-paced, team-based environment. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. I'm a customer service professional seeking a new role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Exceptionally fast learner and always put 110% into everything I do.
Overview
18
18
years of professional experience
Work History
Customer Service
McDonalds
Tamworth East
04.2007 - 08.2010
- Spoke with patrons to ensure satisfaction with food and service
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Operated a POS system to itemize and complete an average of customer purchases.
Customer Service
Video Ezy
Tamworth East
05.2009 - 01.2012
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved sales goals and service performance requirements through new customer sales.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Operated a POS system to itemize and complete an average of customer purchases.
- Demonstrated use and care of merchandise.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
Console Operator
Webb's Bp
Tamworth
10.2011 - Current
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including cleaning and stocking products.
Education
High School Certificate - undefined
Peel High School
2010
Skills
- Customer-oriented
- Active listening skills
- Retail sales
- Computer literate
- POS systems knowledge
- Upselling techniques
- Motivated team player
- Cash handling expertise
- Exceptional communication skills
- Quick learner
- Proficient in cash management
- Time management
- Leadership
- Stocking
- Merchandising
- Credit card transactions
Timeline
Console Operator
Webb's Bp
10.2011 - Current
Customer Service
Video Ezy
05.2009 - 01.2012
Customer Service
McDonalds
04.2007 - 08.2010
High School Certificate - undefined
Peel High School
Similar Profiles
Ryli WilkinsonRyli Wilkinson
Cashier at McDonaldsCashier at McDonalds
Payton KildowPayton Kildow
Crew Member at McdonaldsCrew Member at Mcdonalds
Georgia BellamyGeorgia Bellamy
Shift Manager at McdonaldsShift Manager at Mcdonalds