James Sleep
Waugh Pocket ,QLD
Summary
Successful Owner/Operator with expertise in Hospitality industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Hardworking, enthusiastic about learning new field's inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
41
41
years of professional experience
Work History
Owner/Operator
Bedrock Cafe
Innisfail, QLD
09.2018 - 12.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Provided outstanding coaching to employees to boost productivity.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Employed prompt decision-making and in-depth research to resolve issues.
Farmer
Self Employed
Waugh Pocket, Queensland,4870
01.2013 - 09.2018
- Raised and hand-sowed certified natural crops.
- Assessed farm activities to comply with government regulations.
- Maintained and repaired various farming equipment.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
- Positioned irrigation systems to deliver optimal amounts of water for crop growth without waste.
- Monitored workers to check adherence to safety regulations, issuing warnings or disciplinary actions to violators.
- Performed repairs and preventive maintenance on equipment and property.
Senior Case Manager -QLD Corrections - Lotus Glen
Career Employment Australia
Cairns, QLD
01.2006 - 12.2013
- Provided safety planning, crisis intervention, and case management to clients.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavours to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Coordinated diverse resources to facilitate total care plan.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Disability Employment Consultant
Worklink
Cairns, QLD
01.2003 - 12.2005
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Participated in community programs and events to communicate and promote development of job opportunities for participants.
- Called on potential employers to explain benefits of employing participants and possible training opportunities.
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Case Manager Specialist
APM
Cairns, QLD
01.2001 - 12.2002
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Hospitality Manager
Various Positions
01.1983 - 12.2000
- Increased customer service ratings significantly through personable service.
- Scheduled work hours (rostering) employees to achieve adequate manpower coverage.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
Education
Certificate IV - Mental Health
TAFE
NSW - On Line Course11.2012
Addictions Counselling - Addictions
ATODS
Cairns, QLD09.2011
Mental Health First Aid - Mental Health
University of Melbourne
VIC -On Line Course03.2011
Skills
- Board Oversight
- Employee Motivation and Performance
- Change and Growth Management
- Network Hardware and Software Maintenance
- Executive Leadership
- Leadership and People Development
- Database Administration
- Human Resource Management
- Legal Documentation
- Intuit QuickBooks
- Human Resources Oversight
- Thrive Under Pressure
Timeline
Owner/Operator
Bedrock Cafe
09.2018 - 12.2022
Farmer
Self Employed
01.2013 - 09.2018
Senior Case Manager -QLD Corrections - Lotus Glen
Career Employment Australia
01.2006 - 12.2013
Disability Employment Consultant
Worklink
01.2003 - 12.2005
Case Manager Specialist
APM
01.2001 - 12.2002
Hospitality Manager
Various Positions
01.1983 - 12.2000
Certificate IV - Mental Health
TAFE
Addictions Counselling - Addictions
ATODS
Mental Health First Aid - Mental Health
University of Melbourne