James Small

• My roll with Prime Group Australasia encompassed several rolls :
• Responsible for due diligence when we purchased hotels throughout Australia for the company
• Develop renovation strategies, costings, engage the relative tradespeople required to undertake the work
• Project Manage with a hands on approach – renovations of 4 and 5 star hotels and ensure that our network of 24 hotels is kept up to standard
• Responsible for recruitment of tradesmen and procurement of material from various countries for renovations and replacement of worn or broken items
• Maintain a full inventory of expenses
• Product work contracts
• I also worked as a relief manager throughout Australia, this encompassed front and back-office management and RMS skills
• Worked with the IT division to install Wi-Fi access for management and guests as well as camera surveillance systems
• Provide detailed reposts for the CEO
• Create and maintain an asset database of all items in the hotel chain
• HMP Renovations
• For 10 years prior to Prime – I ran Handyman Plus and HMP Renovations – a construction and handyman service across Brisbane and the Gold Coast
• I employed up to 12 tradesmen at any given point in time
• Works from simple maintenance to house extensions and complete refurbishments, including shopping centres and gaming centres, EG: Gecko's Family Fun Centre in Browns Plains.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility

For 10 years prior to Prime – I ran Handyman Plus and HMP Renovations – a construction and handyman service across Brisbane and the Gold Coast. I employed up to 12 tradesmen at any given point in time. Works from simple maintenance to house extensions and complete refurbishments, including shopping canters and gaming centres, EG: Gecko's Family Fun Centre in Browns Plains.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.
• Worked effectively in fast-paced environments.

• Charged with preparing - five year plan for directors
• Responsibilities included market share analysis and forecasting, demographic tracking, category segmentation and distribution channel analysis culminating in an effective five year strategy
• As, for Veridas my responsibilities included developing its National Franchise
• Over 10 years period Veridas became The Nations most successful Wholesale Virtual Internet Servicing Company in Australia, with 210 Franchisees Nationwide
• Generated new business with marketing initiatives and strategic plans.
• Further to this, I was responsible for rolling out Australia's first private wireless network in Queensland and development of pay as you go internet kiosks
• Goldlink Internet Services During this period, I also owned and operated my own Retail vISP
• I have had other Senior Management / Sales Positions with Companies both here in Australia and in the UK.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Kept meticulous client notes and updated account information in company databases.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Prepared sales presentations for clients showing success and credibility of products.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Facilitated business by implementing practical networking techniques.

• Restructured and implemented the distribution network structure throughout the United Kingdom and communications between area manager's subsidiaries and UK headquarters
• Resulted in the sale of over 200 area management businesses @ 30,000 pounds each for exclusive rights to distribute Foremost products in their area
• Created and delivered a comprehensive training program to support the rollout of the new processes and maximise acceptance of the changes
• Developed profit and loss model for use in analyzing profitability of high volume retail accounts.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.

• Dealt Craps – Black-Jack and other games
• Previously worked at Macdonald's and, during my school years on the Gold Coast
• Monitored gaming tables for signs of cheating or other criminal activities by observing body language and behaviours of gamblers.
• Dealt and conducted Craps - Blackjack and Roulette games while giving players prompts to play.
• Maintained personable and professional demeanour when dealing with ill-mannered or dishonest casino-goers.
• Collected and distributed losing and winning bets by calculating odds and payouts.
• Maintained personable and professional demeanour when dealing with ill-mannered or dishonest casino-goers.
• Monitored game table for signs of cheating or other criminal activities by observing body language and behavior of gamblers.