James Smart
Wellington
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated manager with over 10 years of experience and record of success in retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Delivery Driver
W S Parcels Service
08.2024 - Current
- Navigated local streets to ensure timely delivery of goods.
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Used handheld devices to track and confirm delivery status.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained clean and safe vehicle, contributing to positive image of company.
Dry Goods Manager
Coles supermarkets
04.2009 - 07.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained adequate staffing to meet objectives within budget.
Education
Certificate - First Aid
St Johns
DubboHigh School Diploma -
Springwood High
Springwood11-2000
Skills
- Staff Development
- Operations Management
- Contract Management
- Strategic Planning
- Performance Management
- Policy Implementation
- Team Leadership
- Verbal and Written Communication
- Schedule Preparation
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Positive attitude
- Customer service
- Valid Driver's license
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Delivery scheduling
- Cargo handling
- Vehicle inspection
Timeline
Delivery Driver
W S Parcels Service
08.2024 - Current
Dry Goods Manager
Coles supermarkets
04.2009 - 07.2024
Certificate - First Aid
St Johns
High School Diploma -
Springwood High
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