James Smith

• Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
• Streamlined help desk operations by implementing an effective ticket management system.
• Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
• Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
• Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
• Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
• Contributed to disaster recovery planning efforts, safeguarding critical data against potential loss or corruption.
• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
• Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

Since leaving the Navy full time, i have taken some time off and in that time have been a reservist for the Defence force.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

My employment experience with the Department of Defence has allowed me to develop my colleague interoperability skills. Whilst working in facilities these capabilities allow me to achieve goals and manage projects as a member of small and large teams in an operationally deployed environment. My self-motivated and proactive approach to teamwork combined with active listening allows me to focus on achieving excellence and my perceptible, adaptive and flexible organisation qualities allow me to thoughtfully employ my contribution to team projects.

• · Telecommunications
• · Information technology
• · Visual communications
• · Information and operational security
• · Information management
• · Commercial and military satellite communications.
• · Radio communications link for the ship (boarding parties and diving team)
• · Handling classified and sensitive information
• · Operating communication networks to support disaster relief, distress calls and search and rescue operations.
• Government Security Clearance
• Warfare Warship Manoeuvring
• HF/MF/VHF/UHF Communications
• Satellite Communications
• Communications Security
• Information Technology and Management
• Frequency Management
• Operate and Restore ICT systems
• Maintenance of ICT equipment
• Management of Documentation
• Defence Service Weapons Handling