James Smith
Canberra
Summary
Dedicated and highly skilled Communication Information Systems Operator with extensive experience in the Royal Australian Navy. Proven expertise in telecommunications, information technology, visual communications, and operational security. Adept at handling classified and sensitive information and managing communication networks. Strong background in operating commercial and military satellite communications, maintaining radio communication links, and ensuring the integrity and security of information systems. In-depth knowledge of HF/ MF/VHF/UHF communications, frequency management, and ICT system maintenance. Committed to operational excellence and adept at managing complex communication and information technology environments.
Overview
9
9
years of professional experience
Work History
Joint fires test support technician
Leidos Australia
08.2024 - Current
- Work in a Customer Facing Australian Public Servant (APS) PSPF Zone 4 area.
- Conduct and report on Conformance to Standard (CTS) Testing for Variable Message Format (VMF) on behalf of Project Managers for Capability Acquisition and Sustainment Group (CASG) at IWNSPO, previously JC2SPO.
- Provide subject Matter Expertise to Project Managers relating to VMF message implementation and Combat Net Radio networking.
- Subject Matter specialist on L3-Harris Radio Hardware Such as AN/PRC 152A and Classic, AN/PRC 158 V4 and v6, AN/PRC 117G, AN/PRC 150, AN/PRC 160, AN/PRC 161 for INWSPO.
- Build and Maintain Radio Circuits and Networks Such as ANW2, SINCGARS and HF 3G ALE.
- Operate and Maintain the TIPS Network Management Kit including Build updates and Operation of the Communications Planning Application.
- Operate the Advanced Field Artillery Tactical Data System (AFATDS).
- Operate Joint Fires Simulators such as the M777 Trainer and CFCS HIMARS Simulator.
- Local Element Account Holder for Cryptographic holdings.
Communication Information Systems Operator, Specialist Warfare
Royal Australian Navy
08.2016 - Current
- Operated and maintained telecommunications systems for secure and reliable communication.
- Managed and supported IT infrastructure and systems.
- Utilised visual communication methods for effective information relay in various scenarios.
- Ensured the security of operational and information systems to protect against unauthorised access.
- Organised, maintained, and safeguarded information systems and data.
- Operated satellite communication systems for both commercial and military purposes.
- Maintained radio communication links, including support for boarding parties and diving teams.
- Managed and protected classified and sensitive information in accordance with protocols.
- Operated communication networks to support disaster relief efforts, distress calls, and search and rescue missions.
- Supported warfare and warship manoeuvring operations through effective communication systems.
- Operated high frequency (HF), medium frequency (MF), very high frequency (VHF), and ultra-high frequency (UHF) communication systems.
- Managed satellite communication systems to ensure uninterrupted connectivity.
- Implemented measures to secure communication systems and prevent breaches.
- Oversaw IT systems and managed technology resources.
- Coordinated and managed communication frequencies to avoid interference and maintain clarity.
- Operated and restored information and communication technology (ICT) systems to ensure continuous operation.
- Conducted regular maintenance of ICT equipment to ensure reliability and functionality.
- Managed and maintained documentation for communication systems and operations.
- Reservist (2023 – Current)
IT Help Desk Technician (Contract)
Evolution IT
02.2024 - 04.2024
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Contributed to disaster recovery planning efforts, safeguarding critical data against potential loss or corruption.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Certificate II - Electrotechnology
Skills
- Satellite SHF such as C-band K/ Ka/ Ku-Band, L and X-band TX/RX installation, support and maintenance
- Time Division Multiple Access digital modulation installation, support and maintenance
- Iridium Satphone installation, support and Maintenance
- Radio Frequency such as VLF/HF/VHF AND UHF TX/RX installation, support and maintenance
- Broadcast Communications installation, support and maintenance
- Parabolic/ Yagi / Dipole and reflector antennae installation, support and Maintenance
- Starlink Antena installation, support and maintenance
- WAP and Wi-fi installation support and Maintenance
- Motorola and ICOM radio’s TX/RX support maintenance and installation
- ICT Hardware installation, support and maintenance
- IP encryption devices installation, support and maintenance
- Modems and Mux’s installation, support and maintenance
- NEC equipment hardware installation, support and maintenance
- IPECS phone systems installation, support and maintenance
- Cat6 terminations and cable environments including CCTV
- Coaxial terminations and HFC cable installation, support and maintenance
- 3G/4G/5G installation, support and maintenance
- McCafe Endpoint Security
- Bitdefender Endpoint Security
- Windows Defender Endpoint Security
- Trend Micro Endpoint Security
- Remote Desktop
- Windows Server
- Protective Security Policy Framework
- Cryptography and encrypted networks
- IP networking
- VoIP
- SCADA Systems Operation
- RHEL Systems
- MS Office 365
Websites
Training
- Work in a public sector environment
- Risk Management Processes
- Ethics and Fraud Awareness
- Defence Occupational Health and Safety Awareness
- Equity and Diversity Awareness
- Operate Communication Systems and Equipment
- Working with Privacy
- Responsible Record Keeping
- Security Awareness
Timeline
Joint fires test support technician
Leidos Australia
08.2024 - Current
IT Help Desk Technician (Contract)
Evolution IT
02.2024 - 04.2024
Communication Information Systems Operator, Specialist Warfare
Royal Australian Navy
08.2016 - Current
Certificate II - Electrotechnology
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