James Stevens

PQM: Product Quality Manager

- Checking stock levels and organising any necessary stock

- Using projected sales to order correct amounts stock items

- Waste claims for expired/unacceptable quality food items

- Follow up on machine cleaning, training new managers on cleaning procedures

- Stock ordering

- Using a planner to ensure I have my tasks organised and a timeframe to have my responsibilities completed

Health and safety

- Using Donesafe to log potential hazards, document safety conversations with staff and any incidents

- Following up on PPE use as well as ensuring spares are readily available

- Monthly equipment inspections

- Leading quarterly meetings to discuss potential hazards and any incidents

Rosters

- Creating accurate projected sales using eBOSS to create an effective roster while hitting labour targets, taking into account public holidays/long weekends, any local events(school functions, markets, etc) to ensure we have the correct amount of crew

- Using excel spreadsheets to track average hourly rate, sick calls and no shows

- Keeping updated availabilities of crew members

- Ensuring shift replacements have been organised

- Having the roster completed on myRestaurant weekly for the supervisors to double check

- Being available around the clock to assist the crew with replacing their shifts, as well as ensuring the roster for the day has been updated with any changes

- Using my planner and various public resources to ensure I have all special events logged

Customer experience

- Using InMoment to read customer feedback

- Introducing new policies

- Following up on the management team

- Contacting customers to ensure they are happy with the outcome

- Following up on crew members using new policies implemented from myself or head office

- Organising McHappy day:

- Coordinating volunteers, special guests, decorations

- Reaching out to local businesses for donations

- Setting up the decorations and fundraising stalls for example carwash, face painting, bake sale, lucky dip