James Sullivan
Melbourne,Australia
Overview
15
15
years of professional experience
Work History
Workday Support Officer
Royal Melbourne Institute of Technology
Melbourne, Australia
08.2022 - Current
- Training on process and operations
- Onboarding and system set up
- Finance processing of invoices and purchases
- Project research and reporting
- Managing data and record keeping for reporting
- Compliance for HR and finance
- Workflow optimization
Administration Manager and Accounts Assistant
Absolute MMA
Melbourne, Australia
05.2019 - 04.2022
- Assisted with fortnightly payroll for staff of between 50-70, including employees, casuals and contractors.
- Performed the role of bookkeeping/accounts assistant –including accounts receivable, payable, reconciliation, and invoicing.
- Debt collection, including follow-ups and payment plan agreements.
- Business orders and procurement.
- Built an administration operations database for all admin processes and procedures in order to streamline task management and oversight.
- Have performed the role of Acting General Manager.
- Admin and communication duties to a large member base and with other internal and external stakeholders. Managing emails, calls and queries. Was responsible for handling complex, sensitive customer issues when escalated.
- Rostering
- Data entry
- Initially performed the role of a Membership Consulting. Consistently exceeded the sign-up KPI target of 70%, averaging 80-85%.
Administration and Online Order Fulfillment
MA1
Melbourne, Australia
03.2020 - 11.2021
- Performed alongside Absolute MMA role
- Online order fulfilment over COVID-19 Melbourne Lockdown.
- Liaise with customers, manufacturers and freight and delivery services.
Fees Administration
Godfreys Chartered Loss Adjusters
Wellington, New Zealand
03.2011 - 04.2016
- Managed fees creation, monthly billing cycle and debt collection of outstanding invoices.
- Creation of billing and financial reports for board of Directors.
- High volume data entry - Processing new claims and liaising with local insurance companies, brokers and insurance holders.
- Helped implement a new CRM database to improve client and claims management systems. Including data entry and system rules and guidelines creation.
- Developed CRM system processes and user manuals and delivered training sessions across company.
Education
Bachelor's Degree - Health Science, Integrated Human Health (Public Health)
Massey University
Wellington, New Zealand01.2018
Certificate in Communication and Relationship Management -
The Open Polytechnic
Wellington, New Zealand01.2016
Skills
- Bookkeeping
- Accounts Receivable
- Accounts Payable
- Reconciliation
- Invoicing
- Payroll
- Debt Collection
- Accounting Software
- Xero
- Hubdoc
- Employment Hero
- Office Suite
- Google Suite
- Ecom store management
- Etsy
- Shopify
- Keyword research
- Listing optimization
- Workflow optimization
- Systems and Process Development
- High Volume Data Entry
- Working to Deadlines
- Due Dates
- KPIs
- Communication Management
- Time Management
- Experienced Remote Worker
References
Available upon request.
Awards
RMIT Professional Staff Excellence Award, 05/01/25
Timeline
Workday Support Officer
Royal Melbourne Institute of Technology
08.2022 - Current
Administration and Online Order Fulfillment
MA1
03.2020 - 11.2021
Administration Manager and Accounts Assistant
Absolute MMA
05.2019 - 04.2022
Fees Administration
Godfreys Chartered Loss Adjusters
03.2011 - 04.2016
Bachelor's Degree - Health Science, Integrated Human Health (Public Health)
Massey University
Certificate in Communication and Relationship Management -
The Open Polytechnic