James Thakkar
East Geelong ,VIC
Summary
Versatile Global Operations manager successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Positive Global Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading global management teams. Knowledge of budgeting, succession planning and performance management.
Overview
8
8
years of professional experience
Work History
Global Operations Manager
Basford Brands Pty Ltd
01.2023 - Current
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize global operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Currently looking after 8 countries with often visiting the suppliers across south east Asia & Europe.
- Enforced compliance with local, state and federal regulations and company standards.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Specialist
Quitelike C/- Coles Group
04.2022 - Current
- Maintained warehouse in compliance with OSHA safety standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Expedited resolutions of shipping errors and packaging mistakes.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted inventory audits with 100% accuracy following company procedures.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Integrated warehouse operations with existing and new business processes.
- Oversaw and motivated team ofm12 employees in warehouse to increase efficiency by 70%.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
PM Operations Manager
SRT Logistics
01.2021 - 04.2022
- Handled day-to-day shipping and receiving overseeing more than 300 fleets, nearly 4000 pallet movement per day.
- Oversaw and motivated team of 45 employees in warehouse to increase efficiency by 80%.
- Performed freight processing functions, assisting associates with irregularities in Air, Sea & road freight movements.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted inventory audits with 100% accuracy following company procedures.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Storage Manager
SRT Logistics
10.2018 - 01.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 200 pallets per day.
- Organized records of vehicles, schedules and completed orders.
- Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
- Maintained 3PL facility for Ambient, Chilled & Frozen goods for Primary connect via SRT Logistics.
- Expedited resolutions of shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfil orders on time.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with manufacturing and supply chain management.
- Managed over $5M in inventory and nearly 50 employees in 8000 square-foot warehouse.
Manager of Operations
Burd Eggs Pty ltd
02.2016 - 04.2018
- Advise sales and billing departments of transportation charges for customers' accounts.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
- Examine invoices and shipping manifests for conformity to tariff and customs regulations.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Arrange for storage facilities when required.
- Other Ad-hoc duties, First point of contact for Warehousing & everyday queries.
- Improving operational management systems, processes and best practices
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Helping the organization’s processes remain legally compliant.
- Collaborating with senior management to formulate strategy.
- Ensuring regulatory compliance.
- Overseeing implementation of IT systems.
- Managing Payables data, Receiving & Entering Invoices in correct expense accounts and allocating costs to related departments.
- Weekly Accounts Payable through various ways of payment Methods.
- Debtor ledger management & application of received payments to related suppliers.
- Aged Payables & Aged Receivables Maintenance.
- Internally Auditing all the Payables and Managing Creditor flow.
- Staff Data Management, New starters data entry, Keeping records of all past/ present staff as per the fair works requirements.
- Weekly Payroll of Client staffs as well as Internal work staff for FT, PT and Casuals.
- Processing Yearly PAYG , Quarterly Superannuation Payments, Tax adjustments and worker’s compensations.
- Inventory Summary, Yearly Budgeting & Expense Forecasting.
- Payroll Activity Summary, Leave balance reports and Superannuation Accruals.
- Monthly reconciliation of company cards, Bank Accounts & Company’s foreign accounts.
- Other Ad-hoc duties, First point of contact for Accounts, Payroll & everyday queries.
- Advance use of: XERO , Deputy, One- touch payroll.
Customer Service Officer /Graduate Accountant
Westpac Group
02.2015 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Loans and credit cards, everyday banking
- Resolve issues with banking services and accounts
- Refer clients to in-house financial experts, as needed
- Reach out to potential customers to generate new business
- Perform administrative duties
- Developed working relationships with internal and external customers while assisting with account management duties.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Receiving & Entering Invoices in correct expense accounts and allocating costs to related departments
- Weekly Accounts Payable through various ways of payments, sending remittance & applying payments through journals
- Debtor ledger management & application of received payments to related suppliers
- Reporting & Budgeting–
- Company’s month end reports, Internet sales reports, Store sales reports, Product return analysis & P&L Reports
- Also, Yearly Budgeting for Expenses, Income and Departments
- Monthly reconciliation of company cards, Bank Accounts & Company’s foreign accounts
- Month end expense reimbursement to staff & accruing estimated expenses
Education
Accredited Certifications - Global Trade
Australian Customs & Home Affairs
Australian Government03.2023
Diploma - Logistics Management
Diploma in Logistics & Warehousing
Tasmanian TAFE11.2019
Master of Professional Accounting - Accounting And Finance
Charles Sturt University
Melbourne, VIC11.2017
Bachelor of Commerce - Accounting
Ahmedabad University
INDIA07.2014
Skills
- Proficient level of knowledge in Excel (VLOOKUP & Pivot table)
- MYOB, XERO, NAVISION & QUICKBOOKS, Freight2020, Microsoft Dynamics
- Payroll software: XERO, MYOB & Sage Micro pay
- Rostering Management: Spring board, Deputy Payroll, QUEST
- Strong background in MS Office
- Strong communication skills by being first point of contact for all accounting/Logistics inquiries
- All-rounder accounting duties including weekly payable – receivables, credit controlling, auditing & Debtor ledger maintenance
- Internal Auditing skills
- Daily Operations Management
- Interpersonal Relationships
- Staff Retention
- Succession Planning
- Employee Performance Reviews
- Market and Competitor Research
Additional Information
- References Available upon request.
Timeline
Global Operations Manager
Basford Brands Pty Ltd
01.2023 - Current
Operations Specialist
Quitelike C/- Coles Group
04.2022 - Current
PM Operations Manager
SRT Logistics
01.2021 - 04.2022
Storage Manager
SRT Logistics
10.2018 - 01.2021
Manager of Operations
Burd Eggs Pty ltd
02.2016 - 04.2018
Customer Service Officer /Graduate Accountant
Westpac Group
02.2015 - 02.2016
Accredited Certifications - Global Trade
Australian Customs & Home Affairs
Diploma - Logistics Management
Diploma in Logistics & Warehousing
Master of Professional Accounting - Accounting And Finance
Charles Sturt University
Bachelor of Commerce - Accounting
Ahmedabad University
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