James Thomson
Alexandra Hills,QLD
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Over a long career in the security industry starting as a Patrol Officer in 1993 and moving through to Senior, Inspector and Control Room Operator roles. In 2002 became Control Room Supervisor and in 2007 I became Control Room Manager.
In 2012 I became Brisbane North Branch Manager, and in December 2014 became QLD Operations Manager.
I held many different roles managing several branches and Regional QLD suppliers, and also managed major accounts such as Brisbane City Council and Redland City Council.
I have had an extensive career within security, working in patrols,guards,ATM front line maintenance, CIT and control room duties giving me valuable knowledge in the field.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Manager
Southern Cross Protection
12.1993 - 01.2024
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Education
Diploma - Management
Management Institute of Australia
Liverpool, NSW03.2014
Certificate IV - Business Sales
Management Institute of Australia
Liverpool, NSW02.2014
Certificate IV - Frontline Managment
Training And Development Australia
Parramatta, NSW03.2012
Skills
- Customer Service
- Excellent Work Ethic
- Security and Safety Protocols
- Shift Scheduling
- Branch Operations Management
- Account Review
- Business Development
- Staff Recruitment
- Staff Management
Certification
Security Officer (unarmed)
Security Advisor
Open QLD Drivers Licence
Affiliations
- I like watching most sport an am an avid Liverpool FC supporter
- Trivia
- Movies
References
References available upon request.
Timeline
Branch Manager
Southern Cross Protection
12.1993 - 01.2024
Diploma - Management
Management Institute of Australia
Certificate IV - Business Sales
Management Institute of Australia
Certificate IV - Frontline Managment
Training And Development Australia
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