James Thorn
Canberra,ACT
Summary
Dynamic Pest Control Technician with a proven track record at Pink Pest Group, adept in pest management techniques and committed to customer satisfaction. Recognized for reducing callbacks through effective pest inspections and treatment solutions. Strong communicator and problem-solver, dedicated to maintaining safety protocols and enhancing client relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Pink Pest Group
Canberra, ACT
11.2020 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
Printing Assistant
Australian Community Media
Canberra
07.2013 - 08.2020
- Developed proficiency in operating various printing equipment, enabling versatility within the team when needed for different projects.
- Collaborated with design team to ensure proper alignment and layout of text and images for optimal results.
- Increased printing efficiency by streamlining the pre-press process and ensuring timely completion of tasks.
- Continually updated knowledge of industry trends, tools, and technologies in order to stay current and competitive in a rapidly evolving field.
- Streamlined workflow by effectively communicating with colleagues regarding task prioritization and project updates.
- Consistently met or exceeded production targets through careful planning, organization, and execution of assigned tasks.
- Troubleshot technical issues quickly, minimizing disruptions to production schedules while maintaining optimal output quality.
- Supported colleagues in meeting tight deadlines through diligence in completing assigned tasks promptly and accurately.
- Reduced turnaround times for print jobs by optimizing job planning processes according to client requirements.
- Assisted in maintaining a clean, organized workspace to promote safety and efficiency within the printing department.
- Developed strong relationships with vendors to secure competitive pricing on materials while ensuring timely deliveries.
- Optimized print production scheduling through effective coordination with team members and management personnel.
- Assisted in reducing machine downtime by performing regular maintenance checks and reporting issues promptly.
- Contributed to cost savings by minimizing waste through diligent monitoring of ink levels and efficient use of printing materials.
- Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
- Worked closely with the sales team to address client concerns and ensure accurate fulfillment of project specifications.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Proofed all job orders, securing client approval prior to production.
- Inspected machines and performed repairs.
Project Manager
Multiplex Management
Canberra, ACT
03.2002 - 05.2013
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
Education
St Edmunds
Canberra, ACTSkills
- Dependable and reliable
- Safety protocol
- Valid driver's license
- Clean driving record
- Property inspection
- Data entry
- Communicative and articulate
- Safety precautions and procedures
- Pest inspections
- Integrated pest management
- Termite treatment
- Reporting and documentation
- Property and facility inspections
- Insect identification
- Property assessment
- Dedicated and driven
- Customer service
- Problem-solving
- Effective communication
- Decision-making
Certification
Business cert 2
Termite qualified
Pest treatment qualified
Fork lift
Working with vulnerable people
Timeline
Pest Control Technician
Pink Pest Group
11.2020 - Current
Printing Assistant
Australian Community Media
07.2013 - 08.2020
Project Manager
Multiplex Management
03.2002 - 05.2013
St Edmunds