James Todd
Glenning Valley,NSW
Summary
Experienced as a store manager, handling responsibilities such as shop expenses and finances, preparation and maintenance of staff rosters and availabilities, overseeing the hiring and training of new staff, as well as maintaining a consistent adequate level of stock and regularly placing orders on the store's behalf. Highly sociable and charismatic, with strong confidence in navigating difficult scenarios and leading or organising where required.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Learning Support Officer
TLSC, The Entrance
04.2023 - Current
- In-class supervision and support for Year 11-12 students, helping them to navigate a variety of challenging scenarios.
- Communicating and collaborating with school staff and other available resources to cater support to the needs of my students.
- Developed training materials for new team members, improving onboarding experience.
Home Goods Sales Assistant
The Good Guys
10.2022 - Current
- On-floor product and service salesperson, helping to educate customers on products and facilitating purchases.
- Handled customer inquiries, complaints, and returns.
- Assisted in managing inventory levels, ensuring product availability and accuracy, while coordinating with warehouse and administration team.
Store Manager
Cold Rock Ice Creamery, Terrigal
11.2021 - Current
- Continuation of all prior employment responsibilities, in addition to:
- Hiring, interviewing and independent training of new staff members.
- Development of weekly staff rosters, including frequent management of unforeseeable shift complications, often being performed beyond working hours.
- Responsibility to maintain reliable and consistent cash flow within the store, frequently utilizing banks to deposit/exchange cash earnings.
- Initiating communication between employees to ensure that work ethic, store upkeep, and customer service is regularly being upheld and improved.
- Organising and executing the preparation of various food products, including personalised cake orders.
Ice Cream Server & Maker
Cold Rock Ice Creamery, The Entrance
11.2017 - 10.2021
- Processed sales transactions for cash, debit and credit purchases.
- Facilitated and guided other employees through correct closing procedures and safety measures.
- Independently produced the products that were sold to customers, ensuring quality of flavour, hygiene and frequent upkeep of adequate stock.
Education
Bachelor of Biomedical Science -
University of Newcastle, Callaghan
11-2025
Tuggerah Lakes Secondary College, The Entrance Campus
[Year 11-12]01-2021
Tuggerah Lakes Secondary College, Berkeley Vale Campus
[Year 7-10]01-2019
Skills
- Consistently Dependable
- Highly Charismatic and Sociable
- Intuitive and Proactive
- Confident Communication Skills
- Willing to Lead and Organise
Certification
- SITHFAB021 - Responsible Service of Alcohol (NSW)
- SITSS00051 - Food Safety Supervision
Timeline
Student Learning Support Officer
TLSC, The Entrance
04.2023 - Current
Home Goods Sales Assistant
The Good Guys
10.2022 - Current
Store Manager
Cold Rock Ice Creamery, Terrigal
11.2021 - Current
Ice Cream Server & Maker
Cold Rock Ice Creamery, The Entrance
11.2017 - 10.2021
Bachelor of Biomedical Science -
University of Newcastle, Callaghan
Tuggerah Lakes Secondary College, The Entrance Campus
Tuggerah Lakes Secondary College, Berkeley Vale Campus
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