James Waygood
Tarragindi,QLD
Summary
Creative Business Owner with exceptional background spent in Property Law. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
15
15
years of professional experience
Work History
Owner/Managing Director
Asset Legal
10.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Founded and managed Property Law business, growing revenue to $1,000,000 in first year.
State Manager
Ozifresh Of Victoria
09.2012 - 02.2019
- Increased overall sales by implementing strategic marketing plans and optimizing regional resources.
- Achieved operational efficiency through effective budget management and resource allocation.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Developed strong relationships with key clients, leading to increased revenue and market share.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
- Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Contracts Administration Manager
Conveyancing Works
02.2009 - 08.2012
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed a team of 60+ administration staff and paralegals.
Education
Diploma of Business
QLD TAFE
Brisbane, QLD11.2004
Skills
- Regulatory Compliance
- KPI Management
- Administrative Oversight
- Business Management
- Budget Administration
- Cost Reduction
- Quality Management Systems
- Employee Development
- Client Service
- Contract Management
- Sales Leadership
- Marketing
- Staff Hiring
- Small Business Operations
- Business Administration
- Business Planning
- Operations Management
- Relationship Building
- Financial Management
- Business Development
- Sales Management
- Budget Development
- Financial Planning
- Strategic Planning
- Team Oversight
- Business Launch
- Staff Management
- Business Marketing
Timeline
Owner/Managing Director
Asset Legal
10.2021 - Current
State Manager
Ozifresh Of Victoria
09.2012 - 02.2019
Contracts Administration Manager
Conveyancing Works
02.2009 - 08.2012
Diploma of Business
QLD TAFE
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