JAMES WAYLAND
Como,NSW
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
Work History
Sales Representative
BYD Sutherland
09.2023 - Current
- Consistently exceeded monthly sales targets, surpassing KPI of 25 cars by over 50%, demonstrating strong B2B and B2C sales proficiency.
- Recognized as Salesperson of the Month internally every month, reflecting exceptional performance and dedication.
- Established outstanding rapport with customers through exceptional communication skills, resulting in the highest volume of positive reviews and a significant number of returning customers.
- Leveraged comprehensive knowledge of BYD vehicles, features, and benefits to effectively advise both individual and corporate clients on purchasing decisions.
- Demonstrated expertise in B2B sales by successfully negotiating and closing deals with corporate clients, contributing to increased revenue generation and market expansion.
- ·mplemented strategic sales techniques to upsell and cross-sell additional products and services, maximizing revenue opportunities.
- · Actively engaged in sales training programs and workshops to continuously enhance skills and knowledge in the automotive industry, including B2B sales strategies.
- · Utilized CRM systems and tools to efficiently manage customer interactions, track leads, and optimize sales processes.
- · Provided exceptional after-sales support to clients, ensuring satisfaction and fostering long-term business relationships.
- · Maintained a professional appearance and demeanour, representing the BYD brand with integrity and enthusiasm in all interactions.
DISABILITY SUPPORT WORKER
What ability
01.2021 - Current
- Provided personalized care and assistance to individuals with disabilities, ensuring their comfort and well-being while maintaining a respectful and empathetic environment
- Fostered positive relationships by actively listening to clients' needs, preferences, and concerns, tailoring support services to their unique requirements
- Collaborated closely with clients, their families, and healthcare professionals to develop and implement individualized care plans that align with their goals and aspirations
- Responded promptly and compassionately to client inquiries, addressing questions, resolving issues, and providing reassurance to ensure their satisfaction and peace of mind
- Continuously strived to enhance the quality of life for clients, promoting their independence, dignity, and inclusion within the community.
PROFESSIONAL RUGBY PLAYER
Eastwood Rugby Club
01.2021 - 09.2023
- Excelled in playing rugby, consistently demonstrating exceptional skills, and contributing to team performance
- Actively engaged in networking with the club's sponsors and members, fostering strong relationships and supporting team partnerships
- Committed to rigorous training regimes, continuously improving physical fitness, skills, and game strategies
- Collaborated closely with coaches and teammates, ensuring effective communication and cohesive team dynamics
- Maintained a high level of discipline and dedication, both on and off the field, to uphold team standards and individual performance excellence.
PROFESSIONAL RUGBY PLAYER
Doncaster Knights
01.2022 - 01.2023
3D PRINTER TECHNICIAN / COSTUMER CONSULTANT
AW SIGNS
01.2020 - 01.2021
- Provided exceptional customer service by actively engaging with clients to understand their needs, offering guidance, and addressing inquiries promptly and courteously
- Demonstrated proficient knowledge of 3D printing technologies and processes, advising clients on design considerations, material choices, and best practices to ensure optimal project outcomes
- Managed the end-to-end process of customer orders, from initial consultation and quotation through to project execution, tracking, and timely delivery, ensuring a seamless customer experience
- Maintained accurate and organized records of client interactions, project details, and specifications, enabling efficient communication, follow-ups, and tracking of orders
- Acted as a primary point of contact for troubleshooting and issue resolution, liaising between clients and technical teams to address concerns swiftly and professionally, thereby fostering client confidence and satisfaction.
PROFESSIONAL RUGBY PLAYER
Jersey Reds
01.2018 - 01.2020
FRONT OF HOUSE MANAGER
HOOK LINE & SINKER
01.2016 - 01.2018
- Managed and motivated front-line staff to provide exceptional customer service, fostering a harmonious team environment for optimal performance
- Oversaw daily operations, ensuring efficient and well-maintained operations by handling cash, managing inventory, and upholding cleanliness standards
- Skilfully managed staff rosters to optimize scheduling and service coverage, and effectively controlled stock levels to minimize wastage
- Prioritized customer safety and satisfaction by addressing concerns promptly and ensuring compliance with health and safety regulations
- Trained staff extensively in menu knowledge and successful suggestive selling techniques, ultimately enhancing service quality and customer satisfaction
- Collaborated cross-functionally on marketing efforts, analyzed sales data, and organized customer-engaging events to drive loyalty and business growth.
Education
Skills
- Decision making under Pressure
- Social media/email marketing
- Executive collaboration
- Communication and listening skills
- Physical Presence and Confidence
- Leadership skills
- Sales Forecasting
- Microsoft Office
- Strategic planning/Networking
- Teamwork and adaptability
- Discipline and dedication
- Upselling and Cross Selling
- Interpersonal communication skills
- Business growth and retention
References
Available on request
Timeline
Sales Representative
BYD Sutherland
09.2023 - Current
PROFESSIONAL RUGBY PLAYER
Doncaster Knights
01.2022 - 01.2023
DISABILITY SUPPORT WORKER
What ability
01.2021 - Current
PROFESSIONAL RUGBY PLAYER
Eastwood Rugby Club
01.2021 - 09.2023
3D PRINTER TECHNICIAN / COSTUMER CONSULTANT
AW SIGNS
01.2020 - 01.2021
PROFESSIONAL RUGBY PLAYER
Jersey Reds
01.2018 - 01.2020
FRONT OF HOUSE MANAGER
HOOK LINE & SINKER
01.2016 - 01.2018
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