Summary
Overview
Work History
Education
Skills
Timeline
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Raelene Whitelock

Perth,WA

Summary

To seek and maintain full/part-time/casual position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. This is inclusive but not limited to organisational skills along with cleanliness and hygienic operations.

Overview

22
22
years of professional experience

Work History

Carer

Self-employeed
06.2018 - 03.2024
  • Assisted with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Collaborated with healthcare professionals to develop comprehensive care strategies for optimal outcomes.
  • Improved well-being by providing compassionate and attentive care.
  • Delivered personal hygiene assistance including bathing grooming dressing..
  • Transported to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
  • Planned, prepared, and served meals and snacks according to individual diets.
  • Administered medications accurately, ensuring proper dosage and timely intake.
  • Facilitated communication between patient and healthcare providers, advocating for the best possible care solutions.
  • Assisted patients with self-administered medications.

Cafe Worker

Bloom Cafe
02.2016 - 10.2018
  • Maintained a clean and organised café environment, adhering to health and safety regulations.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Monitored food temperatures to comply with safety regulations.
  • Implemented waste reduction strategies by carefully portioning ingredients, minimising food waste and controlling costs.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Tracked food production levels, meal counts, and supply costs.
  • Kept kitchen, counter and dining areas cleaned and sanitised.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimise freshness.

Telemarket Manager

Diamond Cell Solar
03.2010 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Telemarketer

Moderns
02.2002 - 01.2010
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Followed up with customers to solicit further sales.
  • Called prospective customers in designated market area to qualify leads.

Education

High School Diploma -

Newman College
Churchlands, WA

Degree in Short-hand Typing - Business Administration

Stott's Business College
Perth, WA
1980

Skills

  • Reliability and punctuality
  • Adaptable and Flexible
  • Professional boundaries
  • Hygiene maintenance
  • Housekeeping abilities
  • Meal Preparation
  • Daily living assistance
  • Compassionate Care
  • Time Management
  • Verbal and written communication skills
  • Elderly Care
  • Flexible schedule and availability
  • Problem-Solving
  • Multitasking and Organisation

Timeline

Carer

Self-employeed
06.2018 - 03.2024

Cafe Worker

Bloom Cafe
02.2016 - 10.2018

Telemarket Manager

Diamond Cell Solar
03.2010 - 01.2016

Telemarketer

Moderns
02.2002 - 01.2010

High School Diploma -

Newman College

Degree in Short-hand Typing - Business Administration

Stott's Business College

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Raelene Whitelock