Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

James Wickham

Dundowran Beach,QLD

Summary

I am currently studying a Certificate IV in Youth Work and am looking to find suitable employment whilst working in the field to further my knowledge. I am highly motivated and dedicated in any field I apply myself to. I have a open manual licence along with my own reliable car and I am more than happy to travel for work where required. I have extensive Retail and IT experience spanning over multiple workplaces. I have an active interest in cars of all shapes and sizes, along with fishing/camping, 4wd trips, technology and the environment. My work availability is 24 hours a day, 7 days a week as I am currently studying online and can be flexible with my classes.

Overview

15
15
years of professional experience

Work History

Member Services Officer / Braking The Cycle Co-ordinator

PCYC Hervey Bay
07.2023 - Current
  • Assisting with community enquiries
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.

Client Services Officer

RetireInvest Hervey Bay
  • Liaising with clients to provide an outstanding client experience and build nurturing relationships
  • Preparing paperwork and documentation for client meetings
  • Implementing recommendations / paperwork and liaising with fund managers
  • Maintaining client files in accordance with the Licensee requirements
  • Ensure all administration compliance & evidencing requirements are met
  • Accurate database management – inclusive of filing both digital and physical copies
  • Proficient use of all Microsoft Office products.

Guest Experience Attendant

Oaks Resort & Spa
  • Check hotel guests in and out of the property
  • Liaise with guests prior to arrival to ensure their stay is memorable
  • Manage corporate & supplier relationships
  • Daily reconciliation of accounts
  • Liaising with multiple departments to ensure a smooth flow of procedures resulting in excellent guest experiences
  • Handling complaint guests to ensure a satisfactory outcome for all parties involved
  • Train & further develop staff members (both new and existing)
  • Multiple secondments to help out other properties in the Oaks group across Queensland
  • Make coffee's daily for guests and staff.

Development Manager

Tower Systems
09.2019 - 10.2020
  • Manage a small team of developers
  • Assign workloads based on strengths & weaknesses of individuals
  • Deliver projects on time & error free
  • Liaise with customers about their needs and goals for projects
  • Recruit & Train new staff members
  • Provide feedback on projects and how they can be improved.

IT Consultant

Tower Systems
10.2016 - 09.2019
  • Understand and troubleshoot a varying range of problems relating to Software/ Hardware
  • Log calls and cases through SugarCRM
  • Work with team members to troubleshoot problems
  • Provide excellent customer service to panicked customers in a timely fashion
  • Work efficiently in a high-pressure environment.

Team Member

newsXpress Eli Waters
01.2010 - 10.2016
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Clean shelves, counters, and tables
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Competent with Point of Sale, EFTPOS, and proficient in use of computers.

Spare Parts Interpreter

Port City Autos
01.2015 - 05.2015

Car audio sales person

Jb Hi-Fi
12.2014 - 01.2015

Team Leader

Kmart Hervey Bay
07.2014 - 01.2015

Education

Certificate IV in Youth Work -

TAFE Queensland

High School Diploma -

Urangan State High School, Hervey Bay, Queensland
11.2014

Skills

  • Proficient in using Tattersals Lottery Machines, Pallet Jacks, Electric Pallet Jacks, Point of Sale Systems, Computers, Full Drivers Licence (Manual), Quick Learner, Hardworking and Motivated, Responsible Service of Alcohol Responsible Service of Gambling Certificates (QLD), First Aid Certificate
  • Proficient in Microsoft Windows & Office programs, Hardware (Computers, Printers, Scanners, etc), Networking, SugarCRM
  • Barista

Activities

  • Playfit Basketball – 2017 – 2020 (Social basketball club playing pickup matches)
  • Bay Power FC – 2008 – 2016 (A part of the club as a player and juniors coach – with some area representative work)
  • Fraser Coast Outrigging Canoe Club 2014 - 2016 (A part of the club as a competitor & maintenance volunteer)

References

Available on request

Timeline

Member Services Officer / Braking The Cycle Co-ordinator

PCYC Hervey Bay
07.2023 - Current

Development Manager

Tower Systems
09.2019 - 10.2020

IT Consultant

Tower Systems
10.2016 - 09.2019

Spare Parts Interpreter

Port City Autos
01.2015 - 05.2015

Car audio sales person

Jb Hi-Fi
12.2014 - 01.2015

Team Leader

Kmart Hervey Bay
07.2014 - 01.2015

Team Member

newsXpress Eli Waters
01.2010 - 10.2016

Client Services Officer

RetireInvest Hervey Bay

Guest Experience Attendant

Oaks Resort & Spa

Certificate IV in Youth Work -

TAFE Queensland

High School Diploma -

Urangan State High School, Hervey Bay, Queensland

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