James Willett
Brisbane,QLD
Summary
With extensive experience in both recruitment and retail management, my goal is to drive profitable outcomes by fostering a collaborative culture, developing teams, and achieving key business objectives. In my current role as a Business Development Manager at Akkodis Recruitment, I excel at building and maintaining strong client relationships, driving business growth, and leading strategic initiatives. I bring a proven track record of exceeding sales targets, improving operational efficiency, and enhancing service delivery. Additionally, my leadership experience in managing multiple retail stores has strengthened my ability to mentor teams, manage performance, and implement sales strategies that drive results. I am eager to continue leveraging my skills in a dynamic environment while further developing professionally and expanding my expertise beyond my current business experience..
Overview
10
10
years of professional experience
Work History
Business Development Manager
Akkodis Recruitment
09.2024 - Current
- Promoted to Business Development Manager after consistently demonstrating strong sales capabilities, relationship development, and client management.
- Drove new business acquisition by building and maintaining relationships with key decision-makers in the IT sector.
- Led efforts to expand Akkodis’ client base, achieving and surpassing sales targets and business growth objectives.
- Managed the recruitment lifecycle, collaborating with clients and candidates to ensure the best fit for IT roles.
- Worked closely with recruitment teams to enhance operational efficiency and improve service delivery.
- Provided strategic insights and recommendations to senior leadership to support business expansion and growth.
IT Recruiter
Akkodis Recruitment
02.2024 - 09.2025
- Sourced and identified top IT talent through targeted outreach and networking strategies.
- Facilitated candidate screening processes, ensuring alignment with client requirements and organizational culture.
- Managed full-cycle recruitment processes, from job posting to onboarding, enhancing candidate experience.
- Collaborated with hiring managers to refine job descriptions and define candidate profiles for various IT roles.
- Leveraged applicant tracking systems to maintain accurate records and streamline recruitment workflows.
- Conducted market research to stay updated on industry trends, improving talent acquisition strategies.
- Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
Cluster Manager
Yd. ACT/WAGGA WAGGA
02.2022 - 01.2024
- My current position as a Cluster Manager for Yd’s ACT and Wagga Wagga stores has provided an excellent introduction to running an area independently. I have gained a large amount of experience not only in sales and leadership capabilities, but also managing people as a collective and individually.
- Managing four stores independently, with opportunities for growth and review, weekly to fortnightly with state manager
- Sales reporting analysis with weekly reviews to benefit future performances
- Having one-on-one discussions weekly with store managers and assistant managers to review and highlight key indicators for both recognition and improvement
- Interviewing, recruitment, and training, as well as working with team members for internal progression
- Reviewing and submitting rosters via Dayforce online portal, in line with designated wage budgets and expenditure
- Working in each store on set days weekly to ensure my time is evenly dispersed for fair opportunities; this includes having weekly phone calls with Wagga Wagga, as well as travelling on a three-weekly basis to ensure all managers are fairly attended to and supported
- Adjusting and assigning weekly/daily budgets for stores based on appropriate factors
- Identifying areas of opportunity to improve customer experience as well as increases in sales
- Managing and implementing visual merchandising and stock requirements/policies, in line with VM standards and policies, across all stores
- Organising store visits with other stakeholders, such as state managers and heads of retail
Acting Cluster Manager
Connor Clothing
01.2021 - 02.2022
- Assisted with the maintenance and management of four ACT stores in the absence of area manager
- Communicated with stores daily to weekly through calls, emails, and online portal as necessary and when assistance was needed
- Conducted store visits with other stakeholders, such as state managers and heads of retail
- Identified and implemented coaching necessities based on personal needs for managers and causal staff
- Conducted sales and C.L.A.S.S training for all staff and managers to assist in opportunities for growth
- Assisted with obtaining designated budgets and working on improvement when KPIs/budget were unattained
- Ensured visual merchandising standards were followed and adjusted for all ACT stores
- Ensured stock management and integrity policies were correctly followed across all ACT stores
- Managed all annual, sick, etc., leave through online rostering portal
- Recognised and rewarded based on positive achievements and KPI/budgeting results
Store Manager
Connor Clothing
05.2016 - 01.2021
- Managed select store independently with weekly catchups with area manager
- Provided exceptional customer service by developing and maintaining positive customer interactions
- Trained and coached staff to ensure they delivered their best selves for the benefit of not only the store, but also themselves
- Aimed for and frequently achieved key performance indictors assigned
- Rostered through multiple intranet systems/portals based on performance and productivity vs. availability
- Minor cash handling through cash transactions as well as EOD procedures and twice-weekly personal banking deliveries
- Managed stock and store transfers with accuracy and appropriate inventory organisation
- Store opening and closing procedures
- Encouraged team and drove personal improvements and KPIs
- Canberra DFO - Base Store
Education
ACT Certificate of Education -
Radford College
Canberra, ACT01.2014
Skills
- Relationship Development
- Strategic Planning
- Team Leadership
- Sales Tactics
- Team Mentoring
- Dispute Resolution
- Service Delivery
- Customer Engagement
- Business development
- Sales strategy
- Client relationship management
- Recruitment lifecycle management
Timeline
Business Development Manager
Akkodis Recruitment
09.2024 - Current
IT Recruiter
Akkodis Recruitment
02.2024 - 09.2025
Cluster Manager
Yd. ACT/WAGGA WAGGA
02.2022 - 01.2024
Acting Cluster Manager
Connor Clothing
01.2021 - 02.2022
Store Manager
Connor Clothing
05.2016 - 01.2021
ACT Certificate of Education -
Radford College