Summary
Overview
Work History
Education
Skills
Collective experience
Timeline
Generic
JAMES WILSON

JAMES WILSON

Singleton,NSW

Summary

I am a 23 year old man looking to hone my skills and find a career I love doing. I really feel sales is what I want to do as I love learning about new things, love talking to customers and trying to solve peoples problems. I am a decent salesman but I want to become a sales legend and I am looking for a team to take me under their wing and show me how to be a true sales master.

Collective experience:

Overview

12
12
years of professional experience

Work History

NIB Health Insurance Digital Service (emails and Chats)

NIB
02.2024 - Current
  • Email etiquette
  • Reading and writing proficiency
  • Effective written communication skills
  • Fast paced typing skills
  • Advanced multi tasking skills (often talking and problem solving with 2 live customers at once.)

NIB Health Insurance Salesman (Outbound and Inbound Calls)

NIB
11.2022 - 02.2024
  • Advanced conversational skills
  • Strong phone etiquette
  • Ability to overcome and handle objections
  • Advanced persuasion techniques
  • Tech troubleshooting
  • Strong drive to meet team and individual KPI’s
  • Advanced Rapport building and empathy skills

NIB Service (call Centre)

NIB
06.2022 - 11.2022
  • Independent Problem solving skills under pressure and time constraints
  • Troubleshooting skills
  • Customer understanding skills
  • Computer skills
  • Answered customer inquiries via telephone and email, providing accurate information in a timely manner.

Full Time Salesman

Godfrey's
Bennetts Green, New South Wales
05.2021 - 06.2022
  • Advanced Sales Techniques to achieve store and personal KPI Targets
  • Technical Problem solving
  • Software + Mechanical Troubleshooting
  • Deep Understanding of conversational skills and empathising skills
  • High levels of independence, Reliability and responsibility
  • Strong ability to form and build Rapport
  • High willingness to participate and work as a team to overcome issues and achieve goals
  • Received commendations and medals for overachieving on company KPI's
  • Greeted customers and provided information about products and services.
  • Demonstrated product features, benefits and use to potential buyers.

Retail Assistant

Dan Murphy’s
10.2019 - 05.2020
  • Till operations, cash handling electronic transfers
  • Restocking; Handling stock, organising stock & re ordering
  • Customer service; processing orders, assisting customers with product information and responding to customer queries and complaints accordingly.
  • Maintained a well-functioning, hygienic and safe store
  • Responsible for creating a store with visual appeal
  • Utilised upselling techniques to reach store sales targets

Canteen Leading Hand

Belmont Soccer Club
01.2013 - 01.2015
  • Customer service; Greeting customers, taking orders
  • Till operations, cash handling
  • Food and drink preparation; Barista duties
  • Restocking; Handling stock, organising stock & re ordering
  • Maintained a well-functioning and hygienic work station

Education

Certificate III Retail -

Barrington’s Training Services
01.2019

Current RSA & RCG -

Swansea High School
01.2018

Year 10 Certificate -

Swansea High School

Year 11 Completed -

Swansea High School

Skills

  • Customer relations
  • Follow up calls
  • Upselling and Cross-selling
  • Call Center Customer Service
  • General Sales skills
  • Quality Assurance Requirements
  • Verbal and Written Communication
  • Persuasive
  • strong rapport building
  • Premium Calculations
  • Financial Needs Assessment
  • Critical thinker
  • Analysis skills
  • problem solver
  • Team work orientated
  • Strong comprehension skills
  • Empathy and understanding

Collective experience

2.5 years sales experience

1 year customer service experience

Timeline

NIB Health Insurance Digital Service (emails and Chats)

NIB
02.2024 - Current

NIB Health Insurance Salesman (Outbound and Inbound Calls)

NIB
11.2022 - 02.2024

NIB Service (call Centre)

NIB
06.2022 - 11.2022

Full Time Salesman

Godfrey's
05.2021 - 06.2022

Retail Assistant

Dan Murphy’s
10.2019 - 05.2020

Canteen Leading Hand

Belmont Soccer Club
01.2013 - 01.2015

Certificate III Retail -

Barrington’s Training Services

Current RSA & RCG -

Swansea High School

Year 10 Certificate -

Swansea High School

Year 11 Completed -

Swansea High School

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JAMES WILSON